Skeletons, lasers, monster trucks — the Torq brand grabs attention like nothing else in cybersecurity. And we’re growing like crazy, with $70M in Series C funding, 200% employee growth, and 300% revenue growth in 2024. Fueling Torq’s growth are our game changing agentic AI security solutions, backed by a team and culture that makes Torq one of Forbes’ Best Startup Employers in America, and a Business Insider ‘startup to bet your career on’.
Life at Torq is all gas, no brakes. We’re a team of relentless, collaborative go-getters pushing the boundaries of what’s possible for security automation. Every role is an essential driver of Torq’s success as the AI-native autonomous SecOps platform of choice for security teams across the Fortune 500. Excited about our vision and ready to make an impact as we grow? We’d love to see what you can bring to the team.
We are looking for an Information Technology Specialist to work with cutting-edge technologies in a fast-growing, dynamic environment.
You will provide IT support to our local and global workforce, ensuring seamless and secure operation of hardware, software, collaboration tools, and SaaS services.
Responsibilities
- Handle US support tickets within the required SLA and IT service measures, with high customer satisfaction.
- Manage US IT equipment and stock.
- Own the day-to-day technical support and troubleshooting for hardware and software issues, focusing on Mac and Win devices.
- Conduct US employees Onboarding and Offboarding.
- Join effort for implementing and maintaining security compliance requirements - Updates, Upgrades, Patchings, Licensings, utilizing world’s best Hyperautomation platform.
- Implementing new IT/Security Tools/Services.
Requirements
- 3+ years of IT support experience, preferably in a fast-paced startup.
- Experience working with MacOS MDM system (Jumpcloud \ Jamf \ Kandji).
- Hands-on experience and deep knowledge of ‘Google Workspace’ platform.
- Hands-on experience with troubleshooting and supporting MacOS.
- Proficiency in scripting and automation. (i.e: python \ powershell \ bash etc.)
- A service-oriented mindset with excellent customer-facing and verbal communication skills.
- Well-organized with close attention to details.
- Ability to work independently and proactively, manage multiple priorities, and drive innovation.
- Willing to learn, grow and develop.
If your experience is close but doesn’t fulfill all requirements, please apply! Torq is building an outstanding company. To achieve our goals, we are focused on hiring great people with different backgrounds, perspectives, and experiences.
As an equal opportunity employer, we are committed to a team defined and empowered by diversity. We consider qualified applicants without regard to race, religion, color, national origin, gender, sexual orientation age, marital status, veteran status or disability status.
By submitting your application, you acknowledge that Torq will process your personal data in accordance with Torq’s Privacy Policy.
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