IT Manager

IT Manager

This is a Hybrid role out of our Charlotte, NC office. 

What we believe 

In the past few years, private equity investors have invested more than a trillion dollars in software and tech-enabled companies. And in many cases, the underlying tech is the greatest enabler to the business strategy. But has the approach to govern technology value creation caught up to the magnitude of the risk?

We believe a better way is possible – a more programmatic, proactive approach to actively manage technology throughout the investment lifecycle – and that’s what we do.

Our role

We know that technology can create truly transformative change, and its role in business is only growing. Crosslake is here to support the changemakers and help them buy, build and run better technology.

What we value

You could be a good fit for Crosslake if you see yourself reflected in our guiding values:

Service. We effect change by empowering others.

Curiosity. We believe great advice starts with deep understanding.

Credibility. Our expertise is earned and proven.

Commitment. It’s our privilege to serve clients in their critical moments.

Creativity. We are inspired by the constant pursuit of better.

Overview

Reporting to the Director of Information Technology (IT), the IT Manager will work closely with the broader IT team to provide day-to-day management of Crosslake’s internal technology while also working to evolve our operations. The role involves ensuring that our SaaS-first ecosystem runs smoothly, securely, and efficiently while supporting a growing, distributed workforce; interfacing with our global support partner as a point of escalation; leading and implementing IT projects; assisting in the management of company hardware and software; and collaborating with the business system team at key points of intersection. Success requires strong technical expertise, a diligent and proactive mindset, and excellent communication and problem-solving skills to deliver a seamless user experience across all platforms.

Responsibilities

• Oversee the daily operation of IT systems and services
• Manage and support company issued hardware and SaaS platforms
• Provide escalated user support and ensure that the IT Service Desk is operating effectively
• Manage IT assets effectively throughout their lifecycle
• Support and implement IT projects and initiatives
• Create, maintain and manage technical documentation
• Drive improvements to system performance, reliability, and user experience
• Administer and support managed cloud infrastructure, automations and integrations
• Monitor and maintain cyber security systems