About Keyfactor
Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale — and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companies across the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!
Title: IT Infrastructure Engineer
Location: United States; Cleveland, OH or Atlanta, GA preferred or Remote US
Experience: Mid-Senior Level
Job Function: IT & Compliance
Employment Type: Full-Time
Industry: Computer Network & Security
About the position
The Infrastructure Engineer will focus on provisioning, managing, and upgrading workloads, alongside configuring and supporting network Infrastructure for Keyfactor’s IT environments. You will also contribute to and lead internal projects that improve our global technology stance, and serve as an escalation resource for other members of the IT team, if necessary
Applicants must hold US citizenship or US permanent resident status.
Responsibilities
- Lead IT Infrastructure Projects related to Keyfactor Global IT systems
- Provision, Manage, Maintain, & Upgrade internal IaaS & SaaS-based infrastructure & systems
- Work cross-functionally with other teams on the deployment of infrastructure, setup of integrations between Keyfactor systems
- Serve as escalation point for IT support team, when necessary
- Collaborate alongside Compliance teams to ensure alignment with Keyfactor’s Security Frameworks (ISO 27001:2022, SOC 2 Type II, and more)
Skills and Qualifications
- The Infrastructure Engineer should have 6+ years of demonstrable previous experience working in a fast growing and global IT environment and should have 3+ years working directly with the provisioning, configuration, and administration of cloud workloads and network infrastructure.
- Experience Provisioning, configuring, troubleshooting, and documenting core services in Microsoft Azure- Virtual Machines, Virtual Networks, PaaS Databases
- Experience operating in a high security environment and navigating compliance controls, aligning how they relate to technology application when building infrastructure
- Excellent internal presence and strong interpersonal communication skills
- Effective time management, project management and prioritization skill
- Effective at drafting documentation for systems & procedures, contributing to IT Knowledge Management
- Experience configuring & supporting Microsoft 365 suite of products- Exchange Online, SharePoint, OneDrive
- Experience configuring, supporting, and troubleshooting Hybrid Authentication deployments (SAML, OAuth / OIDC)
- Experience configuring, supporting end-user devices on the following operating systems- Windows 10 / 11, Mac OS, Red Hat & Ubuntu-based Linux
- Experience designing, provisioning, and maintaining Windows Server, Red Hat & Ubuntu-based systems in Microsoft Azure- Network Configuration, integration with AD & Azure services, installation of assorted applications to meet business needs
- Experience configuring, supporting MDM / RMM systems, including Intune, for device management- Including Device Configuration Profiles, Policies, and reporting
Compensation
Salary will be commensurate with experience.
Culture, Career Opportunities and Benefits
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.
Here are just some of the initiatives that make our culture special:
- Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
- Comprehensive benefit coverage globally.
- Generous paid parental leave globally.
- Competitive time off globally.
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings – followed by group gatherings.
Our Core Values
Our core values are extremely important to how we run our business and what we look for in every team member:
Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
We deliver with agility.
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
United by respect.
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
Teams make “it” happen.
Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.
REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via [email protected] and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time.
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