IT Field Service Technician

Our vision is to transform how the world uses information to enrich life for all .
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.
As a Field Service Technician at Micron Technology, you will successfully classify customer-reported problems through the accurate use of resolution, system, and keywords. You will then meet specified timelines according to case priority. You will identify and monitor recurring problems in order to document and/or report them to the Engineering group for resolution. You will also contribute to establishing and maintaining a compliant desktop environment by repairing and providing preventative maintenance of personal computers and related systems. Provide first level support for local servers and have access to IT network diagram.
Responsibilities and Tasks

• Meet timelines according to priority.
• Priority 1 - contact customer immediately, begin working on problem as soon as possible.
• Priority 2 - contact customer within 1 hour, begin working on problem within 2 hours.
• Priority 3 - contact customer within 12 hours, begin working on problem within 24 hours.
• Ensure customers and co-workers are kept abreast on the incident status by providing detailed daily incident documentation.
• Update and refer to the Worldwide Knowledgebase and the Field Services Best Practice Library
• Read technical articles and entries about common fixes/bugs to stay current.
• Support uptime targets, warranted by Security Operations, by properly classifying workstations by Managed Level, PC Type, Windows patch level, and up-to-date anti-virus system.
• Perform all installations, upgrades, and backups of software and hardware applications.
• Troubleshoot software and hardware failures and identify network problems when they relate to PCs.
• Provide high-level customer service.
• Conduct computer system moves.
• Possess knowledge of area-specific downloads and department procedures.
• Assist other IT support groups as needed.
• Maintain an expert level of computer EHS ERT Committee Member. MMP IT Risk Assessment PIC!
• Leverage Artificial Intelligence (AI) technologies to enhance business processes, including developing and implementing AI-driven solutions to improve efficiency, accuracy, and operating as a culture vanguard towards infusing AI into everyday work.

Requirement :

• Diploma in Computer Science.
• Fresh Graduate are encourage to apply
• Experience with PC/Laptop/Hardware and Peripherals Troubleshooting

About Micron Technology, Inc.
We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all . With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities - from the data center to the intelligent edge and across the client and mobile user experience.
To learn more, please visit micron.com/careers
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
To request assistance with the application process and/or for reasonable accommodations, please contact [email protected]
Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.
Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.
AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification.
Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc.