Provides desktop and helpdesk support across software platforms and computing equipment. Responds to and documents support requests, troubleshoots Windows, PC hardware, LAN, and connectivity issues, configures and deploys laptops, tablets, and phones, and assists with data migrations and restorations. Requires strong communication, customer service, confidentiality, multitasking, and teamwork skills. CompTIA A+ and prior desktop support or helpdesk experience are preferred.
SCOPE OF WORK
The IT Desktop Support Specialist role provides help and expertise across all software platforms and computing equipment within the Gaylor technology environment.
POSITION REQUIREMENTS
- Uses Gaylor Performance Values as tools to fulfill all job responsibilities
- Possesses an outgoing, amiable personality, and desire to help others
- Effective communication skills, both verbal and written
- Knowledgeable in the Windows desktop environment
- Maintains confidentiality of all Company information
- Excellent time management skills and ability to multitask
RESPONSIBILITIES
- Maintains appropriate records, files, and documentation
- Responds to support requests and takes necessary steps to resolve problems
- Documents support issues and solutions
- Remote problem-solving through use of remote connection tools
- Diagnoses Windows and PC hardware issues
- Laptop, tablet, cell phone configurations and deployments
- Basic troubleshooting of LAN and connectivity issues
- Performs data migrations and assists in data restorations on local devices
WORKING CONDITIONS
- Must be able to work scheduled hours as well as overtime, as required, on short notice
- Must be able to remain calm in times of heightened emotional situations
- Must work well with others as a member of a team to complete tasks
PHYSICAL REQUIREMENTS
- Must be able to wear personnel protective equipment (i.e., hard hat, safety glasses, gloves, high visibility vest, safety harness, etc.) when required
- Repetitive use of arms, hands, and fingers
- Possess good vision/hearing (normal or corrected)
- Ability to work while sitting or standing for long periods
- Must be able to lift up to 20 pounds at times
EDUCATION
- CompTIA A+ preferred; may be obtained within first year of employment
EXPERIENCE
- Previous desktop support or IT helpdesk experience preferred
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- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
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