IT Change Management Manager

Are you a team player? Are you curious to learn? Are you interested in working in meaningful projects? Do you want to work with cutting-edge technology? Are you interested in being part of a team that is working to transform and do things differently? If so, LPL Financial is the place for you!

Job Overview:

The IT Change Management Manager is a people, process, and transformational leader possessing advanced IT Change Management practice experience in alignment with best practices such as ITIL, COBIT, and ServiceNow. This person has a proven track record in advancing IT Change Management oversight and risk management in the cloud ecosystem, interfacing with AWS tooling, and implementing automated change functions leveraging CI/CD pipeline. The IT Change Management Manager has advanced experience using ServiceNow to evaluate and mitigate potential impact, risk, and CI change collisions.

Responsibilities:

• Govern IT Change Management Policies & Standards

• Develop, maintain, and communicate Change Management Critical Success Factors (CSF’s) and Key Performance Indicators (KPI’s)

• Partner with application development, infrastructure & operations, release management, DevOps, Cloud teams, and other key stakeholders to modernize and optimize Change Management Practices  

• Lead efforts to increase standard change usage, create change models and use automated checks, testing, and deployment to optimize change management functions

• Coach & guide direct reports on change management best practices and standards

• Partner with internal and external auditors to ensure compliance

• Collaborate and partner with ServiceNow Product Manager to modernize and optimize the ServiceNow Change Management application

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Requirements:

• Bachelor’s Degree in Business Management, Process Improvement, Computer Science, or a similar field of study

• 5+ years of IT Service Management Frameworks (ITIL, COBIT, etc.) 

• 5+ years of ServiceNow experience

• 3+ years of SOC2, SOX and other regulatory entities

• 7+ years of leading small to medium size teams

Core Competencies:

• Strong communication and leadership skills  

• Ability to partner effectively and execute

• Flexible, driven, and results-oriented

Preferences:

• Advanced understanding of ITSM Incident, Problem, Change, and Release Management 

• Advanced experience in Change Conflict Detection

• Advanced  experience in automated Change Management processes

#LI-Hybrid

Pay Range:

$117,375-$195,625/year
 Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!
 

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) was founded on the principle that the firm should work for advisors and institutions, and not the other way around. Today, LPL is a leader in the markets we serve, serving more than 23,000 financial advisors, including advisors at approximately 1,000 institutions and at approximately 580 registered investment advisor ("RIA") firms nationwide. We are steadfast in our commitment to the advisor-mediated model and the belief that Americans deserve access to personalized guidance from a financial professional.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

Join LPL Financial: Where Your Potential Meets Opportunity

At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation’s leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.

Why LPL?

• Innovative Environment: We foster creativity and growth, providing a supportive and responsive leadership team. Learn more about our leadership team here!

• Limitless Career Potential: Your career at LPL has no limits, only amazing potential. Learn more about our careers here!

• Unified Mission: We are one team on one mission—taking care of our advisors so they can take care of their clients. Learn more about our mission and values here!

• Impactful Work: Our size is just right for you to make a real impact. Learn more here!

• Commitment to Equality: We support workplace equality and embrace diverse perspectives and backgrounds. Learn more here!

• Community Focus: We care for our communities and encourage our employees to do the same. Learn more here!

• Benefits and Total Rewards: Our Total Rewards package goes beyond just compensation and insurance. It includes a mix of traditional and unique benefits, perks, and resources designed to enhance your life both at work and at home. Learn more here!

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum.  During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.  Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.

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