IT Business Relationship Manager (BRM)

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Role

As the IT Business Relationship Management Manager, you will lead the development and management of strategic relationships between business stakeholders and IT teams to ensure technology solutions align with business objectives. You will serve as a trusted advisor to business leaders, champion collaboration across functions, and drive initiatives that improve business performance, stakeholder satisfaction, and organizational effectiveness. This role offers the opportunity to influence strategic priorities, lead a talented team, and shape how technology enables business success.

Core Responsibilities

• Build and maintain strong relationships with key business stakeholders and functional leaders across the organization.

• Partner with business teams to understand strategic objectives, identify opportunities, and align technology solutions with business needs.

• Serve as the primary liaison between business units and IT, facilitating effective communication, collaboration, and issue resolution.

• Lead the prioritization, planning, and execution of business-focused technology initiatives and improvement projects.

• Monitor stakeholder satisfaction, evaluate relationship effectiveness, and implement strategies that enhance business partnerships and service delivery.

• Lead, develop, and mentor a team of business relationship professionals while establishing performance goals, fostering collaboration, and supporting career growth.

Required Qualifications

• Bachelor's degree in Business Administration, Management, Information Systems, or a related field.

• Minimum of 5 years of experience in business relationship management, business analysis, project management, IT partnership management, or a related discipline.

• Minimum of 2 years of people leadership experience, including coaching, performance management, and team development.

• Experience partnering with business leaders and technology teams to deliver strategic initiatives and business outcomes.

• Experience managing multiple priorities, stakeholders, and projects in a dynamic environment.

• Strong stakeholder management and relationship-building skills.

• Excellent verbal, written, and presentation communication skills.

• Experience with CRM platforms and business analysis tools.

• Strong project management capabilities, including planning, scheduling, resource allocation, budgeting, and execution.

• Ability to identify risks, resolve conflicts, and drive consensus across diverse stakeholder groups.

• Strong analytical, problem-solving, and strategic thinking skills.

Preferred Qualifications

• Experience implementing formal Business Relationship Management (BRM) practices or frameworks.

• Project Management Professional (PMP), BRMP, CBAP, or other relevant professional certification.

• Experience supporting digital transformation, enterprise technology, or organizational change initiatives.

• Knowledge of IT service management principles and governance frameworks.

• Experience within a global manufacturing, industrial, or technology-driven organization.

Additional Information

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel Requirements

• Travel may be required periodically to support stakeholder engagement, business initiatives, project implementation activities, and team development.

Leadership Expectations

Successful candidates will demonstrate the following high-impact leadership behaviors:

• Strategic Decision Making: Evaluate complex situations, balance competing priorities, and make informed decisions that support organizational goals and long-term business success.

• Effective Communication: Clearly communicate vision, priorities, expectations, and feedback while fostering transparency and collaboration.

• Fostering Team Growth: Invest in employee development through coaching, mentoring, knowledge sharing, and growth opportunities that build organizational capability.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.