IT Apps & Ops Support Specialist

Description
As an IT Apps and Ops Support Specialist at Liberty Mutual, you will play a crucial role in ensuring the seamless operation and optimal performance of our critical business applications.
Under moderate supervision, develops, executes and maintains processes and automated solutions to ensure operational effectiveness and continual improvement. Analyzes moderate to high complexity technical and business problems using intermediate knowledge of industry, business operations, business products, business process, data, architecture, vendor integration, and application connectivity. Responsibility for a variety of operational activities that may include vendor support, reporting, tool administration, systems access, financial processes, regulatory, compliance and attestation activities, monthly releases including readiness, and communications.
Key responsibilities for this role include:

• Application Support and Troubleshooting: Provide timely and effective support for a range of business applications, diagnosing and resolving issues to minimize downtime and disruption. This involves analyzing problem symptoms, identifying root causes, and implementing appropriate solutions.
• Operational Process Optimization: Collaborate with business teams to understand operational workflows and identify opportunities for system enhancements or process improvements that can increase efficiency and user satisfaction. You will act as a liaison, translating business requirements into technical specifications.
• Communication and Collaboration: Effectively communicate with end-users, IT teams, and other stakeholders to provide updates, gather information, and facilitate problem resolution. Your strong negotiation and collaboration skills will be essential in navigating complex issues and achieving consensus.
• Analysis and Reporting: Utilize analytical skills to monitor application performance, identify trends, and contribute to the development of reports that inform decision-making. You will assess the impact of changes and ensure that systems align with business objectives.

This is a remote position however, you will be required to go into the office per business requirements if you reside within 50 miles of the following offices: Portsmouth, NH, Columbus, OH, Seattle, WA, Boston, MA, Indianapolis, IN, and Plano, TX . Please note this policy is subject to change.
At Liberty, you'll thrive in a hybrid setting that fosters in-person collaboration, innovation and growth. This approach optimizes both remote and in-person interactions, enabling you to connect and ideate with your team and deepen valuable relationships across the company, while still enjoying the flexibility of remote work for focused tasks and projects.
Qualifications

• Related moderate business operations and/or systems knowledge
• Moderate understanding of IT concepts and processes
• Requires moderate communication, negotiation, collaboration, and analytical skills
• Competencies typically acquired through a Bachelor`s degree or equivalent experience/training and 3 years of relevant experience

About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices

• California

• Los Angeles Incorporated

• Los Angeles Unincorporated

• Philadelphia

• San Francisco

USD $66000.00 - $125000.00