IT Analyst

Life insurance is one of the world's most important products. It's also one of the hardest to build, distribute, and modernize. Bestow exists to change that.

Bestow is a leading vertical technology platform serving some of the largest and most innovative life insurers. Our platform unifies the fragmented, legacy value chain, enabling carriers to launch products in weeks instead of years. Carriers choose us to scale and operate at unprecedented speed, powered by AI and automation.

Bestow isn't selling policies. We're building the infrastructure that helps an entire industry move faster, reach more people, and deliver on its promise.

Backed by leading investors (Goldman Sachs, Hedosophia, NEA, Valar, 8VC) and trusted by major carriers, Bestow is powered by a team that moves with precision, purpose, and heart. If you want to help reimagine a centuries-old industry with lasting impact, join us.

Bestow offers flexible remote/hybrid work, meaningful benefits, equity, and substantial growth opportunities.

Bestow participates in the E-Verify Program.

We're hiring an IT Analyst for our Dallas office to empower our hybrid workforce with seamless technology experiences. You'll be the go-to expert for our team members, whether they're working onsite or remotely, ensuring they have the tools and support they need to do their best work.

In this role, you'll manage and optimize our primarily Apple-based user devices, from deployment and configuration to troubleshooting and upgrades. You'll work directly with employees to solve technical challenges, implement new solutions, and keep our office infrastructure running smoothly.

We're looking for someone who's passionate about technology and people. Someone who can translate complex technical concepts into clear, actionable guidance. Your problem-solving mindset and ability to communicate effectively will be key to driving productivity and creating positive technology experiences across the organization.

If you thrive on variety, enjoy being hands-on with technology, and want to make a real impact on how our team works, let's connect.

This role reports directly to the Senior Manager, IT and is hybrid with 3x/week in our Dallas office.

• Provide first and second-level technical support for all Bestow employees through our ticketing system, maintaining SLA commitments

• Deploy and configure Apple and Windows endpoints using jamf and Microsoft Intune

• Support our Dallas office by maintaining network infrastructure, printers, AV, and conference room technologies.

• Manage user accounts, permissions, and access controls in Okta and other cloud platforms

• Assist in the automation of employee lifecycle management, from onboarding through offboarding, ensuring security protocols are followed at every stage

• Provide training and an overview on software and tools for new Bestow team members

• Coordinate equipment shipping to/from new and departing users

• Create and maintain documentation for common technical procedures and FAQs

• Maintain inventory of IT assets in the Dallas office and across the enterprise.

Required:

• 2+ years in IT Support, Systems Administration, Desktop Support Engineering, or similar technical role

• Strong proficiency in macOS and Windows administration and troubleshooting

• Understanding of wireless infrastructure, VLANs, network fundamentals, and conference room technologies

• Experience managing SaaS platforms and understanding of cloud-based application ecosystems

• Hands-on experience with Google Workspace, Slack, Okta, Microsoft 365, jamf/Intune, and Atlassian suite

• Proven ability to diagnose and resolve technical issues remotely with empathy and clarity

• Excellent documentation skills with experience creating knowledge base articles and SOPs

• User-centric mindset with strong interpersonal and communication skills

• Associates degree in Information Systems, Computer Science, or equivalent experience

At Bestow, we’re proud to be awarded for our team members, innovative products, and culture. Our standard benefits include:

• Competitive salary and equity based on role

• Policies and managers that support work/life balance, like our flexible paid time off and parental leave programs

• 100% paid-premium option for medical, dental, and vision insurance

• Lifestyle stipend to support your physical, emotional, and financial wellbeing

• Flexible work-from-home policy and open to remote

• Remote and WFH options, as well as a beautiful, state-of-the-art office in Dallas’ Deep Ellum, for those who prefer an office setting

• Employee-led diversity, equity, and inclusion initiatives

Recent Employer Awards include:

• Best Place for Working Parents 2023 + 2024 + 2025

• Great Place to Work Certified, 2022 + 2023 + 2024 + 2025

• Built In Best Places to Work, 2022 + 2023 + 2025

• Fortune’s Best Workplaces in Texas 2022 + 2023

• Fortune’s Best Workplaces in Financial Services and Insurance 2022 + 2023 + 2024

We value diversity at Bestow. The company will hire, recruit, and promote regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status, or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every team member.

Thanks for considering a job at Bestow!