Issue Management Sr. Lead Analyst - C14 - Hybrid

Individuals in Issue Management are responsible for the coordination and comprehensive management of issues with key stakeholders, such that Citi achieves and maintains compliance and appropriately remediates findings from internal and external reviews as well as self-identified issues. This includes coordinating with key stakeholders to investigate controls gaps or failures, develop corrective action plans, and provide robust challenge enabling the key stakeholders to implement sustainable solutions by addressing root causes and adopting enhanced discipline including consideration of lessons learned for the timely closure of issues. This role oversees the internal workforce management capacity model, analytics against issue data, and ad hoc and ongoing reporting needs.

Responsibilities: 

• Develops and delivers tools to manage internal Issue Management pipeline and workflow to ensure appropriate organizational capacity management
• Develops and delivers targeted and ad hoc Issue Management reporting for US Retail Bank and Mortgage sourced through comprehensive data analysis, applying operational risk policies, technology and tools, and governance processes to assist Risk, Control, and Process Owners in resolving Issues and driving down residual risk.
• Drive efficiencies in data analytics, reporting, capacity management and executive level communications
• Provides data analysis and reporting materials for ongoing issue management across USRB
• Partners with USPB Chief Operating Office centralized reporting capabilities to develop synergies, drive automation, consistency and accuracy of data
• Serves as a support function working in concert with the Issue Management team to manage in progress issues.
• Coordinates and provides regulatory and internal risk and control related materials for presentation in internal and external forums and meetings.
• Maintains issue inventory and scorecard/Key Performance Indicator reporting including forecasting scenarios.
• Develops and owns capabilities, tools and databases, including EUCs and models, used to deliver comprehensive risk and control reporting and analysis.
• Develops and maintains relationships across the businesses and Lines of Defense to better understand and deliver requirements by responding to changes in the internal and external business environment. 
• Leverage analytics to assess issue remediation trends, identify key risks, and develop insights for process improvement.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications: 

• 10+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry. Including outstanding communication and influencing skills through all levels of the organization and with external partners and vendors. 
• Detailed oriented with analytical skills and expertise in creating and managing complex data files, data bases and data models.
• Significant expertise in data related programs (i.e. Microsoft Excel, Power Query, SQL, Cognos, Access, etc.).
• Exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word.
• Exceptional relationship management skills; must be able to address and resolve conflict while maintaining relationships.
• Excellent verbal & written communication skills with ability to effectively communicate complex topics to a broad audience, including executive audiences.. 
• Embraces change and seamlessly adapts to changing priorities.
• Knowledge of Operational and Compliance Risk preferred.
• Knowledge of Management Control Assessment (MCA) concepts and framework.
• Strong knowledge of US Retail Bank and Mortgage business processes preferred
• Ability to see the big pictures with high attention to critical details.
• Develop and implement strategy and process improvement initiatives.
• Comprehensive knowledge of Citi’s businesses and functions and their risk profiles.
• Developing new ideas and improving current processes to proactively mitigate risks.
• Requires an ability to provide challenge and make recommendation for risk and controls remediation.
• Strong leadership, decision-making, and problem-solving skills.
• Strong sense of accountability and ownership, with strong results orientation.

Education: 

• Bachelor's/University degree, Master's degree preferred

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Job Family Group:

Controls Governance & Oversight

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Job Family:

Issue Management

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Time Type:

Full time

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Primary Location:

Ofallon Missouri United States

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Primary Location Full Time Salary Range:

$134,960.00 - $202,440.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Apr 30, 2025

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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