The Insurance Claims Associate assists clients with auto insurance claims, ensuring accurate processing and providing customer support throughout the claims process.
At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking.
As an Insurance Claims Associate, you will play a pivotal role in working towards maximizing the financial recoveries for Lendbuzz. You will ensure that our clients receive the support and assistance they need to navigate auto insurance claims effectively. You will also ensure that Insurance companies pay us and our customers promptly and accurately. This role will require cross functional collaboration with various internal and external stakeholders. Your attention to detail, strong communication skills, and commitment to customer satisfaction will contribute to our continued success.
Key Responsibilities:
- Assist clients in the initiation of auto insurance claims, providing guidance and support through the initial reporting process
- Follow up with insurance companies to check on status of claims and troubleshoot any hold ups / blockers in their processing
- Gather and review all necessary documentation related to insurance claims, including accident reports, policy details, and other relevant information
- Verify the accuracy and completeness of claims, ensuring they meet company and industry standards
- Serve as a primary point of contact for clients, insurance providers, and third parties involved in the claims process. Maintain clear and timely communication to keep all stakeholders informed
- Work with insurance providers to process claims efficiently and accurately, following up on any outstanding issues or discrepancies
- Provide exceptional customer support to clients, addressing their questions and concerns while ensuring a seamless claims experience
- Maintain detailed and organized records of claims, correspondence, and associated documentation
- Assist in the resolution of claims issues, including coverage disputes, repair estimates, and settlements
- Identify opportunities to enhance our claims process and provide feedback for process improvement
Key Requirements:
- Bachelor's degree or equivalent experience in a relevant field preferred
- 1+ years of experience in the insurance industry preferred
- Previous experience in auto insurance claims or a related field is preferred
- Proficiency in both English is required, ability to also speak Spanish and/or Portuguese is preferred
- Strong interpersonal and communication skills
- Detail-oriented with excellent organizational abilities
- Customer service focussed with a commitment to delivering a positive experience
- Ability to work independently and as part of a team
- Adept at problem-solving and conflict resolution
- Adherence to ethical and professional standards in the insurance industry
We believe:
Diversity is a competitive advantage. We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds.
Compassion is a strength. We care about our customers and look to build long-term relationships with them.
Simplicity is a key feature. We work hard to make our forms and processes as painless and intuitive as possible.
Honesty and transparency are non negotiable. We incorporate these traits in all of our interactions.
Financial opportunity belongs to everyone. We work every day to improve lives by extending this opportunity.
If you believe these things too then we would love to hear from you!
A Note on Recruiting Outreach
We’ve been made aware of individuals falsely claiming to represent Lendbuzz using lookalike email addresses (eg @lendbuzzcareers.com). Please note that all legitimate emails from our team come from @lendbuzz.com. We will never ask for sensitive information or conduct interviews via messaging apps.
Top Skills
Customer Support
Insurance Claims Processing
Similar Jobs
.png)
Consumer Web • eCommerce • Machine Learning • Professional Services • Software • Sports • Analytics
Lead a software engineering team to design, develop, and deliver high-quality web and mobile applications, while promoting best practices and guiding technical strategies.
Top Skills:
Api GatewayAWSC#FlutterJavaLambdaPythonReactSqs
Automotive • Big Data • Information Technology • Robotics • Software • Transportation • Manufacturing
Designers will create cohesive experiences across GM's digital ecosystem, collaborating with product and engineering to deliver high-quality design work.
Top Skills:
Figma
Automotive • Big Data • Information Technology • Robotics • Software • Transportation • Manufacturing
The Designer will create digital experiences for web and mobile, manage design initiatives, collaborate with teams, and contribute to GM's design systems, while guiding junior designers.
Top Skills:
Figma
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
