Inside Sales Representative

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as an Inside Sale Representative!

We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members. 

Location:  Remote - US/USA

Summary:

In an omnichannel and AI environment, the Inside Sales Rep plays a key role in achieving our aggressive COE recovery and revenue growth objectives. Reps should be adept at managing interactions via phone, email, chat, social media, and SMS. Must have the ability to switch between channels during a single interaction, such as moving from a chat to a phone call if needed. Reps will make outbound calls and handle customer contacts through all channels to meet the goal of converting sales to generate new units, RMR and sales. Support lead generation through various outbound campaigns.

What You'll Do:

• Through all channels, handle inbound residential leads for all areas and close sales for both new and existing customers, including addons and upgrades.
• Achieve monthly quotas for new units, RMR and bookings.
• Through all channels, work with existing customers who are moving to a new location.  
• The goal is to capture both the COE sale and the customer’s new property.   
• Proactively communicate with existing customers to increase sales of our products and services, including contact with customers within 6 months of contract renewal and review services and opportunities for addons and upgrades with the goal of renewing contract with customer. 
• Generate new units, RMR and bookings from referrals obtained through existing sales contacts. 
• Support specific lead generation projects through various outbound & inbound campaigns. 

What You'll Need:

• Knowledge – High School Diploma or equivalent, sales experience - Preferred:
  • Understand our business and necessary KPIs to accurately apply the expectations to performance.
• Communication Skills:
  • Able to intelligently communicate (verbal and written) to internal and external Customers, Team Members and Management. 
• Decision Making:
  • Able to make sound decisions and be willing to be accountable for the decisions made.
  • Use deductive reasoning and negotiating to make acceptable resolutions-always doing the right thing for both our customers and our business. 
• Organization Skills:
  • Able to meet all customer deadlines (both internal and external). 
• Microsoft D365:
  • Company-specific software for CRM and scheduling. 
  • Able to become proficient in these business systems to demonstrate competency with company specific processes and procedures.
  • Manage case queues and customer contacts, by tasking team.
• Computer Literacy:
  • Highly proficient with Microsoft Office programs.
  • Able to learn recruiting and onboarding software. 
• Reasoning Ability:
  • Ability to apply common sense understanding to carry out instructions in both written form and received through verbal communications.   
• Sales Skills:
  • Ability to close sales for both new and existing customers.  
• Technical Skills:
  • Possess knowledge of security system design and troubleshooting. 
  • Complete ADC certification within 90 days.
• Licenses/Certifications:
  • Able to obtain and maintain state licenses and technical certification as needed to access customer accounts. 
• Remote Workplace:
  • Able to work from home (Vector-provided equipment) without distraction. 

What You'll Get:

We offer a “Total Rewards” package including:

• Competitive compensation with incentive eligibility
• Medical, dental and vision coverage
• Company paid life and AD&D insurance.
• Company paid short- and long-term disability.
• Voluntary benefit products
• 401k retirement savings plan
• Flexible Spending Account
• Paid time off
• Tuition reimbursement
• Employee Assistance Program (EAP)

About Us:

We are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected and empowered, one customer at a time.

Our Values:

• Win as a team.
• Do the right thing.
• Make a difference every day.
• Get it done.
• Think big.

If you share these ideas, we’d love to hear from you!

Vector Security is a Drug-Free Workplace

Vector Security is an Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.