Support Account Executives by preparing and managing quotes for hardware, software, subscriptions and services; coordinate with vendors and internal teams; manage CRM opportunity tracking, deal registration, pricing approvals, and communicate quote/renewal/order status to customers to ensure smooth order fulfillment.
The Inside Sales Representative (ISR) plays a critical role in supporting the sales organization by managing quoting, vendor coordination, renewals, and customer engagement throughout the sales lifecycle. This role partners closely with Account Executives (AEs), vendors, and internal teams to ensure accurate, timely, and customer-focused sales support in a fast-paced technology environment. The ideal candidate is detail-oriented, highly organized, comfortable with technology products and vendors, and motivated to contribute to team success and customer satisfaction.
Key Responsibilities
Essential Functions & Responsibilities:
- Partner with Account Executives to support new business, renewals, and expansion opportunities.
- Prepare, manage, and deliver accurate quotes for hardware, software, subscriptions, and services.
- Assist with opportunity management, deal tracking, and sales documentation in CRM systems.
- Support deal registration, pricing approvals, and vendor programs as required.
- Work with technology vendors (e.g., Cisco, HPE, Dell, Lenovo, Microsoft, etc.) to obtain pricing, availability, and product information
- Identify suitable product alternatives for discontinued or constrained items
- Track lead times, supply chain constraints, and communicate updates to sales teams and customers
- Communicate professionally with customers via email and phone regarding quotes, renewals, licensing, and order status
- Coordinate with Operations, Finance, and Sales Operations to ensure smooth order fulfillment
Skills, Knowledge and Expertise
- Required
- Excellent verbal and written communication skills.
- Prior successful experience as an ISR or prior successful technology support experience.
- Excellent organizational and time management skills.
- Excellent customer service skills.
- Able to work collaboratively as part of a sales team.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Proficiency with CRM systems (Salesforce or similar) and Microsoft Office.
Preferred
- BS Degree in Business or a technology-related field preferred
- Experience working with major technology vendors and distributors
- Understanding of deal registration, licensing, and subscription-based sales models
- Ability to interpret quotes, part numbers, SKUs, and pricing structures
- Collaborative mindset and desire to grow within a sales organization
Work Environment:
- Collaborative team environment with strong AE/ISR partnership
- Remote with some local office presence
- Occasional travel (approximately 15%)
- Exposure to leading technology solutions and vendors
About
Blue Mantis is a leading strategic digital technology services provider with a 30+ year history of successfully helping clients achieve business modernization by applying next-generation technologies including managed services, cybersecurity and cloud. Headquartered in Portsmouth, New Hampshire, the company provides digital technology services and strategic guidance to ensure clients quickly adapt and grow through automation and innovation. Blue Mantis partners with more than 1,200 leading mid-market and enterprise organizations in a multitude of vertical industries and is backed by leading private equity firm Recognize.
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
