This role involves initiating and receiving customer calls, promoting products, resolving concerns, maintaining databases, and ensuring quality service to achieve sales objectives.
Job Summary & Responsibilities
The Remote Inside Sales Rep increases revenue by responding to/initiating incoming/outgoing potential customer inquiries, while using company resources, policies, and procedures to provide complete, accurate data.
- uses appropriate technologies and follows processes in accordance with company standards to ensure patient and physician contact is handled with accuracy and operational effectiveness
JOB FUNCTIONS
- Establishes customer contact by initiating followup outbound calls and receiving inbound return calls
- Promotes products and facilitates customer needs to utilize company's products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary
- Resolves customer concerns by providing appropriate information regarding products and services
- Records customer information and maintains database by obtaining, entering, and verifying required data
- Ensures quality service by following departmental and company policies, procedures, and standards, as well as adhering to compliance policies, procedures, and standards
- Facilitates sales process by communicating/sharing information with appropriate internal and external contacts
- Completes and ensures accurate validation of insurance benefits
- Provides customer followup as required
- Contributes to departmental objectives by accomplishing required contact and sales results, with the ability to track and report progress of sales results
Education
- High School Diploma or General Education Degree (GED) Required
Work Experience
- Inside sales Required
- Computer, data-entry Required
Knowledge, Skills, and Abilities
- Must have excellent telephone customer service
- Must be computer literate
- English -- oral and written
- Must be at least 18 years of age
- Medical industry knowledge beneficial
- Type at least 25-30 words per minute
- This position requires use of your own equipment
- The company does provide the hard phone
- Internet: High Speed (Minimum 50 mbps download /20 mbps upload)
- Ethernet port or adaptor: Must be hard wired to the internet (Wi-Fi is not supported) for PC or hard phone
- 2 modem/router ports are required
- Processor: 1.6 GHz or greater
- Memory: Minimum of 8 GB RAM
- Browser: Chrome, Edge
- Operating System: Windows 10 or 11 (No Chromebooks, No Macs)
- Monitors: Dual monitors
- Headset and Webcam or internal camera: Wired, USB to be used during training/interviews
- Private HIPPA Compliant Workspace: must be in a non shared room of the residence
Top Skills
Chrome
Edge
Windows 10
Windows 11
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Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
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- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
