The role involves providing technical customer service, processing orders, quoting products, resolving technical issues, and supporting outside sales staff.
Carotek, a SunSource company, provides process equipment solutions for the industrial, commercial and municipal markets in North Carolina, South Carolina, Tennessee, Georgia and Virginia. Carotek represents over 85 manufacturers as their process equipment distributor, representative, and repair center for pumps, blowers, heat exchangers, valves, instrumentation, IIoT, steam, hydronics and municipal products. www.carotek.com
Looking for a career in Inside Sales that involves providing product input, entering quotes and processing orders, and providing technical customer service? Do you possess a mechanical aptitude, enjoy solving problems, and are a team player? If so, then this position may be for you. We are looking for an energetic, self-driven, technically inclined individual with a warm personality to join our Municipal Inside Sales team.
In this role, you will be responsible for:
Providing outstanding service to our customers and support to the outside sales staff
Answering telephone calls or responding to customer correspondence regarding technical questions on products or systems
Engaging in technical discussions to obtain applicable information to identify correct product needed and advising customer on substitution or modification of product when replacement is necessary
Selecting and specifying products based on customer application and design prerequisites
Conferring and corresponding with service technicians, service managers or manufacturers to resolve unusual or complex technical problems or refer highly complex problems to Applications Specialist or Manager
Supplying detailed product quotations by computing price, discount and shipping charges as required and within company guidelines
Informing customer of pricing, back orders, delivery, delayed shipments and/or any other problems related to the order process and provide tracking information
Obtaining purchase order number and/or credit card information from customer
Conferring with Accounting to research and resolve invoicing or credit discrepancies
Attending sales meetings or educational activities to stay up-to-date on the latest technical developments with the products
This is a full-time in-office position at our Matthews, NC headquarters. Hours of work and days are Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand.
Required Education and Experience
Associate’s Degree (Bachelor’s preferred) from a Business or Engineering program. Other majors and experience will be considered.
Or
Three plus years experience working in an Inside Sales relatable position within the Industrial Fluid Process industry.
Preferred Attributes
Working knowledge of electrical, pneumatics, mechanical assemblies, gauges, valves, instrumentation, steam traps and/or a very strong mechanical aptitude
Ability to read, analyze and interpret technical drawings and electrical schematics and technical procedures, write reports and general business correspondence
Ability to calculate figures and amounts such as discounts, commissions, proportions and percentages and the ability to convert standard measurement to metric
Working knowledge of Microsoft Office Products (Outlook, Word, Excel, etc.), Prophet 21.
Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact [email protected] to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí).
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Top Skills
Microsoft Office Products
Prophet 21
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