Inside Sales Coordinator - EST or CST United States

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

Inside Sales Coordinator – Remote EST or CST United States

The Inside Sales Coordinator is responsible for managing and nurturing inbound customer calls and emails, qualifying leads, facilitating the customer journey while supporting outside sales teams. The overall goal of the position is to increase the lead to sale metric by delivering rich and actionable leads to the outside sales team, enhancing their focus, and generating more business. This role serves as the conduit between sales and marketing leveraging our capabilities across all businesses, driving incremental revenue.

What You Will Do:

• Respond to inbound sales-related customer inquiries by gathering initial data from the lead, understanding customer needs, and providing basic recommendations for furthering the sale

• Manage customer expectations throughout the buying process and handle post-sale follow-up to ensure satisfaction.

• Enter and manage leads into Customer Relationship Management (CRM) system (Microsoft Dynamics), using dashboards and reports to track progress.

• Qualify leads and communicate them to the appropriate outside sales team, collaborating on best practices for follow-ups and nurturing.

• Manage and nurture marketing leads from start to finish, ensuring timely responses to emails and live calls.

• Cultivate existing customer connections to secure repeat business and respond to marketing campaigns effectively.

• Communicate with internal teams, including outside sales, marketing, and product support, to align efforts.

• Utilize CRM and other reporting tools to manage your lead pipeline efficiently.

• Multitask and handle ad hoc projects to support the broader business as needed.

• Analyze data to make recommendations for process improvements.

• Attend meetings to present data and trends, contributing to strategic discussions.

What You Need to Succeed:

• Associate degree in a business-related field or 1-3 years of sales experience in inside or outside sales; business-to-business experience preferred.

• Strong communication and interpersonal skills.

• Ability to positively represent Allegion in written and verbal communication, comfortable connecting both internally and externally, with a sales-minded approach.

• CRM experience required; exposure to Microsoft Dynamics is a plus.

• Proficiency in Microsoft Excel and PowerPoint.

• Team player with an entrepreneurial spirit to take full ownership of projects as needed.

• Experience with PowerBI is a plus.

• Working hours are in EST, preference given to candidates living in EST or CST.

Why Work for Us?

Allegion is a Great Place to Grow your Career if:

• You're seeking a rewarding opportunity that allows you to truly help others.  With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.

• You’re looking for a company that will invest in your professional development.  As we grow, we want you to grow with us.

• You want a culture that promotes work-life balance.  Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!

What You’ll Get from Us:

• Health, dental and vision insurance coverage, helping you “be safe, be healthy” 

• Paid time off

• A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period

• Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses

• Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses

• Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury

• Life Insurance – Term life coverage with the option to purchase supplemental coverage

• Tuition Reimbursement 

• Voluntary Wellness Program – Simply complete wellness activities and earn up to $2,000 in rewards

• Employee Discounts through Perks at Work

• Community involvement and opportunities to give back so you can “serve others, not yourself”

• Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching

Compensation: This range is provided by Allegion. Your actual pay will be based on your skills and experience.

• The expected Base Salary Range: $45,000 - $55,000. The actual compensation will be determined based on experience and other factors permitted by law.

Apply Today!

Join our team of experts today and help us make tomorrow’s world a safer place!

Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.

We Celebrate Who We Are! 

Allegion is committed to building and maintaining a diverse and inclusive workplace.  Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do.   We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.

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REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370

Allegion is an equal opportunity and affirmative action employer

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