The Incident Response Deployment Manager coordinates software deployment and release activities, ensuring compliance with processes and maintaining communication with stakeholders for the Veterans Benefits Administration.
The Deployment Manager supports software release, deployment coordination, and operational transition activities for the Veterans Benefits Administration (VBA). This role is responsible for managing integrated release activities, coordinating deployments across multiple environments, ensuring compliance with VA release management processes, and facilitating communication between development, testing, operations, and regional office stakeholders.
The ideal candidate possesses strong experience with IT service management (ITSM), software deployment coordination, release management processes, and enterprise operational support within a federal government environment.
Key Responsibilities- Manage and coordinate software deployment activities across development, pre-production, testing, and production environments for VBA applications and systems.
- Maintain continuous communication with VA Regional Offices and stakeholders regarding deployment schedules, release activities, outages, and implementation status.
- Coordinate and manage monthly Integrated Releases using ITIL service transition processes and ServiceNow (SNOW) for operational support, tracking, and reporting.
- Create, update, and monitor Release records within ServiceNow to ensure accurate tracking and compliance with VA release management procedures.
- Associate and validate Change Requests within Release records to support successful deployment execution and governance requirements.
- Coordinate ASCEND release submissions and Change Requests to support Production Readiness Review Configuration Control Board (PRRCCB) processes and approvals.
- Review software change requests and validate submission of Application Turnover Transmittal (ATT) documentation within Serena Business Manager (SBM) and associated repositories.
- Ensure deployment documentation, implementation plans, rollback procedures, and supporting artifacts are complete, accurate, and compliant with operational standards.
- Coordinate pre-production installations to mirror Production deployments and support regression testing activities to minimize production release risk.
- Oversee installation and deployment activities during monthly integrated releases to ensure successful implementation of approved changes.
- Collaborate with development teams, testers, infrastructure support personnel, and operational stakeholders to resolve deployment issues and implementation risks.
- Utilize VA standard enterprise tools including:
- ServiceNow (SNOW)
- Jira
- Power BI
- Dimensions
- Rational tools
- Serena Business Manager (SBM)
- Veteran-Focused Integration Process (VIP) tools
- Support process automation initiatives and workflow improvements using SharePoint and related automation technologies.
- Implement operational and deployment process improvements based on customer priorities, urgency, and enterprise standardization requirements.
- Monitor deployment metrics, release status, and operational performance reporting.
- Participate in troubleshooting and issue resolution during deployment and transition activities.
- Maintain documentation related to release management, deployment procedures, operational processes, and implementation activities.
Requirements
- Bachelor’s degree
- 4+ years of experience in deployment management, release management, change management, or IT operations support.
Similar Jobs
Information Technology • Professional Services • Consulting • Cybersecurity
The Deployment Manager coordinates software deployment, ensuring compliance with VA processes, managing integrated release activities, and communicating with stakeholders.
Top Skills:
DimensionsItilJIRAPower BIRational ToolsSerena Business ManagerServicenowSharepoint
Fintech • Financial Services
The Group Product Manager will oversee the digital lending experience by leading strategies for customer touchpoints while integrating AI solutions and optimizing metrics for improved conversion rates.
Top Skills:
AIAmplitudeLookerPendoSalesforceSQLTableau
Digital Media • Information Technology • News + Entertainment
The role involves developing and maintaining client relationships, managing advertising sales, presenting proposals, and collaborating with internal teams to meet client needs and achieve sales goals.
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
