The Inbound Operations Coordinator works with 3rd party dealers/vendors for installation and service of equipment, maintaining communication, documenting orders, and coordinating with logistics.
Purpose
This position is responsible for working with 3rd party dealers/vendors shipping in equipment for UBEO to service.
Responsibilities
This position involves regular communication via phone calls and emails with 3rd party dealers/vendors that are requesting UBEO to install, service, and maintain equipment on their behalf. Extensive communication and follow-up are required to ensure both dealers and customers are taken care of. Individuals must offer strong communication and problem-solving skills as these are essential to the daily tasks of this position. Specific duties will include, but are not limited to:
- Responsible for working on National email requests
- Document orders in UConnect (CRM)
- Create Sales Orders in EAuto
- Work with the logistics department and relay information to dealers regarding installation date/ times as well as order updates/ status
- Bill installation compensation
- Understanding and explaining any T&M/ Billing issues encountered to our 3RD Party Dealers
- Other duties as needed
Job Related Dimensions
- Strong attention to detail
- Strong communication skills – both verbal and written
- Proficiency in MS Office products (Excel, Word, MS Outlook).
- Proficiency in E-Automate or other similar ERP system
- Proficiency with ECM/Workflow software
- Ability to multitask
- Ability to work in fast paced environment with time sensitive deadlines
Qualifications
- HS Diploma or GED
Physical Demands & Work Environment
- Ability to sit at a desk for prolonged periods of time.
- Ability to talk on the phone and work with various computer tools and applications.
- Ability to type and compose written communication in various forms.
- Ability to lift 20+lbs on occasion.
- Ability to work in fast paced environment
Top Skills
CRM
E-Automate
Ecm/Workflow Software
MS Office
Uconnect
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