The Implementation Specialist will lead client onboarding and integration of IMO Health products in EHRs, ensuring customer satisfaction and operational efficiency.
At IMO Health, we meaningfully impactglobal healthcareby providing innovative solutions that power documentation and data quality across healthcare organizations. As an Implementation Specialist, you'll be instrumental in bringing our suite of products to life within our health system customers' EHRs, driving seamless integrations and exceptional customer experiences.
The Implementation Specialist is a critical player in ensuring the successful deployment of IMO Health’s products across our provider customer base. This role requires collaboration with internal and external teams, providing customers with world-class onboarding support, product education & training, and guidance throughout their journey. The ideal candidate will be energetic, detail-oriented, and passionate about ensuring our customers achieve the maximum value from IMO Health solutions.
IMPACT YOU’LL MAKE:
- Enhance customer satisfaction by providing seamless onboarding and training, ensuring a positive experience and maximizing product value.
- Ensure operational efficiency by maintaining process consistency and tracking key milestones for smooth execution and timely go-lives.
- Foster client retention and trust by addressing issues quickly and offering consultative guidance to build strong, lasting relationships from the outset.
WHAT YOU’LL LEARN:
- Gain a deep understanding of how IMO Health’s products integrate with industry-leadingEHR applications.
- Develop skills in managing client relationships, addressing issues, and providing consultative support.
- Learn to coordinate complex onboarding processes, ensuring smooth project execution and adherence to timelines.
WHAT YOU’LL DO:
- Deliver outstanding onboarding support, ensuring high levels of customer satisfaction throughout the implementation process.
- Host recurring customer status calls, providing clear and concise project updates, timelines, and progress reports.
- Deliver tailored end-user training to a diverse client base, including technical personnel, senior executives, and administrative staff.
- Develop a consultative approach by educating customers on IMO Health’s best practices and solutions to optimize their implementation.
- Maintain high levels of quality and consistency across onboarding activities, ensuring alignment with IMO Health’s standards.
- Document all communication, data points, and milestones from project kickoff to go-live, ensuring accurate tracking of client interactions.
- Capture, escalate, and resolve client issues promptly, leveraging available resources and ensuring customer trust is maintained.
- Work cross-functionally to resolve roadblocks, build customer trust, and drive project success.
WHAT YOU’LL NEED:
- 1-3 years of SaaS implementation experience; experience in healthcare or healthcare IT preferred.
- Ability to understand complex business challenges and build effective relationships with both internal teams and external customers.
- Passion for learning new products and technologies, with the ability to translate technical details into valuable customer insights.
- Aptitude to quickly grasp healthcare business models and understand the intricacies of healthcare organizations.
- Strong interpersonal and communication skills, with the ability to engage confidently with stakeholders at all levels.
- Able to work independently, while thriving in a collaborative, cross-functional environment.
- Strong organizational, time management, and multi-tasking abilities, with an adaptable approach to shifting priorities.
- Proficient in Microsoft Suite; experienceutilizingSalesforce (or similar CRM tools) is a bonus.
Top Skills
Microsoft Suite
Salesforce
Similar Jobs
.png)
Cloud • Insurance • Payments • Software • Business Intelligence • App development • Big Data Analytics
The Customer Implementation Specialist manages EZLynx projects, ensuring high-quality implementations, maintaining customer relationships, and improving processes while managing multiple priorities.
Top Skills:
EzlynxMS Office
Healthtech
The Implementation Specialist role involves facilitating the implementation of software or systems within client organizations, ensuring smooth transitions and successful integration of new processes.
Software
The Implementation Specialist helps new customers successfully implement their point-of-sale systems by managing setup, training, and data import processes.
Top Skills:
ExcelGoogle SuiteSalesforce
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
