Implementation Specialist Manager

Join the Market Leader in Electric Power Data and Analytics Solutions

The electrical grid is the largest and most complicated machine ever built. Yes Energy’s industry-leading electric power trading analytics software provides real-time visibility into the massive amount of data generated by the North American electrical grid daily. Our unique and innovative view of the data informs real-time trading decisions and mid-to-long-term investment decisions that keep utility prices low, support the energy transition, and keep the grid running. It’s both challenging work and work with a purpose.

Be a part of our successful, growing business during international transformation.

Position Summary

The Implementation Specialist Manager leads a team of Implementation Specialists responsible for delivering successful PowerCore customer implementations. This role oversees people, projects, and customer relationships while partnering with Product, Engineering, Customer Success, and Sales to deliver scalable implementation strategies and exceptional customer outcomes.

Position Details

• Salary range: $170,000-$195,000 plus bonus
• Location: Remote-US
• Type: Full-time
• Reporting to: Senior Director, Professional Services
• Travel Requirements: Up to 20-30% depending on client needs and project milestones

Primary Responsibilities

• Lead, coach, and develop a team of Implementation Specialists and Business Analysts through hiring, onboarding, performance management, and career development.
• Manage team capacity, project assignments, and resource allocation.
• Foster a collaborative, customer-focused culture of accountability and continuous improvement.

• Oversee multiple concurrent customer implementations from discovery through go-live.
• Ensure projects are delivered on time, within scope, and aligned with customer requirements.
• Monitor project health, utilization, delivery KPIs, and customer satisfaction.
• Manage implementation risks, escalations, and complex customer issues.

• Serve as the executive point of contact for strategic customer implementations.
• Guide customers through solution design, deployment, testing, training, and adoption.
• Build trusted customer relationships while resolving complex implementation challenges.

• Partner with Product, Engineering, Customer Success, and Sales to prioritize customer needs.
• Provide implementation feedback to improve products and service delivery.
• Develop and refine implementation methodologies, documentation, and best practices.

• Provide technical guidance on APIs, SQL, integrations, and data exchanges.
• Review implementation designs, testing strategies, and deployment plans.
• Support complex customer integrations and serve as the escalation point for technical implementation issues..

• Monitor implementation KPIs including utilization, project delivery, customer satisfaction, and quality.
• Drive continuous improvement through operational metrics, customer feedback, resource planning, and process optimization.

Minimum Qualifications

• Bachelor's degree in Computer Science, Engineering, Business Administration, Finance, or a related field.
• 8+ years of experience in software implementation, professional services, systems integration, or solution delivery.
• 3+ years of direct people management experience.
• Experience managing multiple customer implementations simultaneously.
• Strong project management, stakeholder management, and organizational skills.
• Excellent communication, analytical, and problem-solving skills.
• Proven ability to lead cross-functional teams and influence outcomes.

Preferred Qualifications

• Experience leading Professional Services or Implementation teams.
• Strong SQL and data analysis skills.
• Knowledge of North American ISO/RTO markets and wholesale electricity analytics or optimization tools.
• Experience developing implementation methodologies, playbooks, and operational metrics.
• Familiarity with Agile delivery practices and project portfolio management.

What will set you apart

• Experience leading implementation teams supporting CAISO or SPP market participants.
• Proven success scaling implementation organizations.
• Experience improving implementation KPIs such as time-to-value, customer satisfaction, utilization, and project profitability.
• Leadership experience within the energy, utility, SaaS, enterprise software, or power markets industries.

At Yes Energy, we value connecting directly with candidates. We kindly ask that third-party recruiters and agencies not submit resumes, as we are not open to external recruiting partnerships.

ABOUT YES ENERGY

Overview

Yes Energy delivers real-time market data and electric power trading decision solutions.  Over 1,000 market participants use Yes Energy solutions daily.  The business is a leader in all aspects of information content collection and management, developing and delivering data and market analytics solutions. Since its inception in 2008, Yes Energy has become a trusted and respected supplier of innovative and reliable solutions focused on the needs of power market analysts, traders, and trade managers.  Yes Energy has a team of over 350 amazing professionals in Boulder, CO (HQ); Boston, MA; Chicago, IL; Glendora, CA; Richmond, VA; London, United Kingdom; Auckland, New Zealand, Tokyo, Japan; and Bucharest, Romania.

Culture

Yes Energy has been named one of the Best Places to Work in Colorado, and we have the culture to prove it. At Yes Energy, we care about saying “Yes” to customers. We like to listen, learn, and develop our solutions in line with their needs. We think about customers as business partners, and when we help them be more successful … we are more successful, too.

Around the office, our culture is driven by some pretty fundamental values that we’re proud of:

• We love innovation and solving tough challenges;
• We are “high standards people” who combine passion and pride with hard work and rewards of all kinds-- in an ethic that is consistent across the company;
• We’re team-focused with a flat hierarchy-- we work in small teams on well-defined projects that directly impact the success of the business;
• We play to the strengths and experience of each person while each of us also works along a continuum of roles adjacent to our focus area.  This presents the challenge of maintaining a broad set of skills as well as an opportunity to learn and contribute in many ways; 
• We are constantly growing. Professional development happens every day and every year.

Compensation and Benefits

We offer highly competitive salaries and real bonuses that are achievable and that you can impact. Our benefits package is also very competitive, including medical insurance, a 401 (k) Plan with matching, flexible vacation, and flexible work schedules. Yes Energy encourages and funds investment in both formal and informal professional development.

At Yes Energy, we are dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your experience doesn’t perfectly align with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

In accordance with Colorado law, the range provided is Yes Energy’s reasonable estimate of the base compensation for this role. The actual amount may be higher or lower based on non-discriminatory factors such as location, experience, knowledge, skills, and abilities.

Yes Energy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Yes Energy complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.