Implementation Specialist, English/Spanish Bilingual

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
The Role
Global Seller Onboarding (GSO) Implementation Specialists manage the final stages of the sales funnel, working with merchants in Spain to drive a closed deal through to activation and accelerate the onboarding process. They are responsible for guiding Sellers through the onboarding journey and ensuring that Sellers' accounts are optimally configured and their users are educated, set up and trained to leverage the potential of Square's platform. They are instrumental in ensuring the documentation and tracking of feature requests to inform future product roadmaps. This is a customer-facing role that involves a combination of remote and onsite merchant interactions. This role sits on our GSO, Europe team, reporting into the GSO Lead based in Ireland.
We offer remote working within Madrid and surrounding areas.
You Will

• Drive world-class onboarding and implementation experiences for Square's Sellers, ensuring accountability to go-live timelines and accelerating deal velocity wherever possible.
• Cultivate strong cross-functional relationships with Sales, Account Management, Customer Success, Engineering, and Product to align on the Seller journey, remove barriers, and deliver faster outcomes.
• Anticipate and resolve obstacles by managing stakeholder communications and developing scalable strategies that drive consistent success.
• Master Square's platform, products, integrations, and ecosystem, staying ahead of new features and releases to serve as a trusted subject-matter expert.
• Create and maintain engaging training materials for both internal teams and external partners.

Your typical day will include:

• Remote merchant work: leading virtual kickoff calls, project status meetings, and Seller training sessions.
• Advising on hardware & software solutions, staff training strategies, menu building, and hardware installation.
• Occasional onsite merchant work, including Point of Sale system training and/or hardware installation
• Remote dispatching and management of third-party vendor appointments, where applicable, to execute onsite installations and training
• Data Migration: configure Seller accounts, optimise menu setup, import relevant data, and perform other data entry tasks involved in Seller onboarding.

You Have

• Fluent English and Spanish
• 3+ years of experience in a client-facing role, preferably in software implementation, support, sales, account management, or customer success.
• An infectiously positive attitude, as well as a desire to perform at a high level on a continuous basis, and uplift the team around you.
• Bias for action; performance driven with the confidence to operate independently.
• Ability to thrive within ambiguity and operate independently.
• Ability to drive and manage multiple cross-functional initiatives simultaneously.

Added Bonus

• Experience in the Point of Sale (POS) or payments industries
• Experience in hardware installation or networking configuration
• Fluency in Catalan

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us at [email protected] with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.