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Job Overview:
As an Implementation Project Manager I, you will lead a variety of customer software implementation projects, alongside an Implementation Specialist and Integrations Consultant. You will be responsible for scoping the customer’s process and requirements, building the project plan, and driving the execution of the project from kickoff through adoption.
What you will do:
Lead customer Kickoff and Scoping meetings using analytical and facilitation skills.
Develop detailed project plans and drive projects towards target go-live dates.
Document and communicate project status internally and externally to keep projects on track.
Consult customers on AvidXchange software configuration best practices.
Support and collaborate with project team members during Configuration, Testing, and Training phases.
Support customers during the Adoption phase by troubleshooting issues, assisting with software configuration optimization, and answering how-to questions.
Support key operational metrics and business goals.
What we are looking for:
Bachelor’s degree, or 2 years of professional work experience.
A minimum of 2 years in customer facing experience
Demonstrates interpersonal skills and ability to work productively and positively in a team environment.
Maintains positive and productive working relationships with external and internal customers.
Ability to describe aspects of a project or process in a manner which is easily understood by all staff levels of an organization.
Applies general knowledge of business principles to decisions.
Demonstrates a structured, rational approach when resolving problems.
Ability to prioritize contending demands and adapt to frequent changes, delays, and unexpected results.
Demonstrates ability to absorb new information quickly and perform responsibilities effectively on multiple projects at one time in a fast-paced environment.
Ability to learn and master innovative technologies with a technical aptitude.
Preferred Experience, Qualifications, and Skills
Familiarity with SmartSheet or similar project planning software.
Familiarity with Project Management methodologies and software tools
Familiarity with Salesforce or similar CRM software.
Familiarity with SharePoint or similar document storage/collaboration software.
Excel experience and knowledge of database relationships and terminology.
Experience working with accounting/ERP systems.
Experience working in the Accounting industry.
Typically requires a University Degree or equivalent experience and less than 2 years prior relevant experience
Additional Information
On occasion, travel may be requested by a customer or encouraged for a local customer
About AvidXchange
AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. We focus on creating a culture of Diversity, Inclusion & Belonging, and are proud to be a safe place where teammates can bring their whole selves to work. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,600 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®.
Who you are:
- A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown.
- Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.
- Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.
What you’ll get:
AvidXchange teammates (we call them AvidXers) get the perks and prestige of a publicly traded tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, competitive benefits and equity options. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.
AvidXers enjoy:
- 18 days PTO*
- 11 Holidays (8 company recognized & 3 floating holidays)
- 16 hours per year of paid Volunteer Time Off (VTO)
- Competitive Healthcare
- High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
- 100% AvidXchange paid Dental Base Plan Coverage
- 100% AvidXchange paid Life Insurance
- 100% AvidXchange paid Long-Term Disability
- 100% AvidXchange paid Short-Term Disability
- Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
- Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
- 401k Match up to 4%
- Parental Leave: 8 weeks 100% paid by AvidXchange**
- Discounts on Pet, Home, and Auto insurance
- BrightDime Financial Wellness Tool, offered free to teammates
- WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
- Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
- Onsite gym fitness center, yoga studio, and basketball court
- Tuition Reimbursement up to the federal maximum of $5,250***
- Hybrid Workplace Flexibility
- Free parking
*Fully granted from beginning of year, pro-rated if hired mid-year
**Must be full-time for at least 3 months
***Must be full-time for at least one year
Equal Employment Opportunity
AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.
AvidXchange Charlotte, North Carolina, USA Office
1210 AvidXChange Lane, Charlotte, NC, United States, 28206
What you need to know about the Charlotte Tech Scene
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
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- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
