Implementation Project Manager, United States

AutogenAI is a leader in generative AI SaaS, transforming how organizations draft and optimize winning proposals through cutting-edge natural language processing technology. We are one of the fastest-growing AI companies in the world, expanding rapidly to meet the increasing demand for AI-driven solutions across industries. 

Our innovation stems from a belief that language AI technology will revolutionize business communication over the next decade. We empower our clients to grow faster and more efficiently by delivering AI language engines customized to their needs that save time, improve content quality, and increase win rates in highly competitive markets.  

AutogenAI is a company where everyone can have a career-defining experience and success is achieved by fostering a culture where innovation and ambition thrive. As we scale, passionate professionals are invited to join our journey of innovation, helping shape the future of AI-powered business solutions. 

AutogenAI is seeking a customer-focused Implementation Project Manager to lead our US enterprise client Implementation and drive seamless adoption of our AI-powered platform. In this pivotal role, you’ll design scalable Implementation frameworks, guide change management strategies, and collaborate across Sales, Product, and Customer Success teams to ensure a smooth transition from pre-sales to post-implementation. If you thrive in dynamic environments, excel at managing complex projects, and are passionate about delivering exceptional client experiences, we want you to help shape our professional services as we scale. 

• Project Leadership: Manage and oversee end-to-end Implementation for enterprise customers, ensuring timely and successful delivery. 
• Implementation Methodology: Develop and implement a scalable Implementation framework tailored to enterprise clients. 
• Change Management: Provide expert guidance on organizational change and user adoption strategies, addressing challenges unique to AI-driven tools. 
• Customer Engagement: Strengthen and maintain C-Suite relationships during Implementation, ensuring alignment with business objectives. 
• Handover Optimisation: Establish a structured transition process from Implementation to Customer Success teams, ensuring continuity and maximising long-term retention. 
• Collaboration: Partner with Implementation Specialists, Sales, Customer Success, Product teams to ensure a seamless customer experience. 

• Customer-Centric Mindset: A passion for delivering exceptional customer experiences by understanding and addressing their unique needs. 
• Project Management Skills: Proven ability to manage multiple Implementation projects and prioritize effectively to meet deadlines. 
• Exceptional Communication: Strong written and verbal communication skills, with the ability to deliver engaging training sessions and demos. 
• Adaptability: A proactive and flexible approach to working in a dynamic, fast-paced environment. 
• Technical Aptitude: The ability to quickly learn and configure AI-powered tools to meet customer requirements. 
• Collaboration Skills: Experience working cross-functionally with sales, product, and customer success teams to achieve shared goals. 

• Project & Program Management: 5+ years’ experience managing complex onboarding and implementation projects in SaaS or enterprise environments.
• Change & Adoption Leadership: Skilled in driving organisational change and user adoption for new technologies.
• Stakeholder Engagement: Proven ability to build strong relationships with C-Suite and senior stakeholders.
• Organisation & Delivery: Highly organised with a track record of delivering measurable results under pressure.
• Technical Acumen: Comfortable working with AI-based tools and quickly learning and demonstrating new solutions.
• Communication & Presentation: Exceptional written, verbal, and presentation skills; confident engaging with diverse audiences including executives.
• Collaboration: Experienced in cross-functional teamwork with sales, product, and customer success to deliver shared goals.
• Adaptability: Thrives in fast-paced, evolving environments and adjusts priorities proactively.

• Startup Experience: Comfortable operating in fast-paced, high-growth environments.
• Bid Process Exposure: Familiarity with bid writing, procurement, or tender processes.
• AI Tool Proficiency: Experience using AI software in a professional context.

• Competitive Salary: $105,000 - $120,000 depending on specific experience and qualifications relevant to the role.   
• Performance Bonuses: Opportunities for performance-based incentives
• Stock Options: Meaningful equity in the company. 
• Comprehensive medical/dental/life insurance: Insurance coverage for individuals and families partially paid by the company as well as opportunity to participate in pre-tax health Flexible Spending Account. 
• Retirement Plan: Ability to invest your pre-tax dollars in a 401(k) retirement plan with company matching contributions. 
• Paid Time Off: Unlimited vacation (Yes, you read right!) 
• Flexible Work Options: Hybrid working, with 2 days per week in our buzzing NYC Midtown office 
• Paid parental leave: 16 weeks if you’ve just given birth, 4 weeks if your partner has just given birth (after one year of year of service) 
• Additional Perks: Your choice of laptop (Mac or Windows), regular company events to connect with teammates, and opportunities for continued professional development. 

• Customers, Always: Everything starts with our customers. We walk in their shoes, speak their language, and build for their delight and success. We win when they win.
• Make It Happen: We move fast and take ownership. No waiting, no red tape – just action, urgency, and focus on outcomes. We ask for forgiveness, not permission.
• Learn and Invent: We stay curious. We learn what we can from past masters - and make up the rest. Change is constant, and so is our growth.
• Act Like Owners: Titles don’t solve problems - people do. We own challenges, break the rules when it’s necessary, and focus on what matters.
• Turn It Up to 11: There is no “Good enough”. We raise the bar, push boundaries, and keep building. There’s always a next level.
• Lead With Respect: We listen first, speak honestly, and value every perspective. Integrity, follow-through, and kindness matter.
• Build Trust Through Transparency: We default to openness. We give feedback, share information, and assume positive intent - no secrets, no silos.

AutogenAI is an merit-based equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.