Implementation Manager

About us

Common Room is the customer intelligence platform that captures every buying signal, giving companies superpowers with AI enrichment and automation to reach the right person with the right context at the right time. 

Despite an explosion of buyer signals, companies are left struggling with siloed point solution vendors, bloated tech stacks, and unactionable "intent" data. Common Room brings together all the buying signals you care about in one place so you can track the entire customer journey, match signals to real people and accounts, take action and automate. 

We’ve raised over $50 million from top-tier investors including Greylock, Index, and Madrona to build the world's first customer intelligence platform for modern B2B companies. And we’re backed by 25+ operators from the fastest-growing companies in the world such as Figma, Stripe, Airtable, Slack, Notion, Loom, and more.

You + Common Room? You’d be joining a team that revels in asking hard questions, collaborating gladly, and making decisions quickly—a team that values simplicity, passion, trust, each other, and our customers above all.

So hello! Please, knock on our door. We'd love to meet you.

How you’ll contribute:

• Serve as the ultimate product expert and technical advisor to customers.

• Partner with the post-sales teams to conduct in-depth discovery sessions, uncovering client requirements, desired business outcomes, and pain points.

• Lead customers in developing and validating solutions through pilot programs.

• Lead post-sales implementations, ensuring a smooth transition from pre-sales and maximizes product adoption and value realization. 

• Develop and present customized implementation proposals, including architecture, integration, and implementation plans, and address technical questions and concerns from buyers.

• Design and deliver solution-based demos for complex use cases, working with clients to configure solutions that meet their business objectives.

• Collaborate with product and engineering teams to ensure proposed implementation scope is feasible and align with product capabilities and timelines.

• Work cross-functionally and with leadership to help ensure implementations are completed successfully 

You will enjoy being a member of our team if you have:

• 5+ years of relevant work experience in an implementation, solutions consulting or pre-sales engineering role in SaaS (bonus points for familiarity with PLG or PLS motions).

• A track record of success in driving successful implementations of SaaS applications for complex enterprise customers 

• Proficient in sales technology (SFDC/HubSpot) and experience with data flows, AI/ML concepts, analytics, APIs/webhooks, reverse-ETLs, or JSON

• Previous experience at growth-stage companies with a preference for developer tools, data analytics, or value-based selling to sales and marketing orgs.

• Enterprise-level acumen for stakeholder management and working with external cross-functional teams.

• Excellent presentation and listening skills, organization, and contact management capabilities.

• A hands-on approach to learning technical concepts and leading technical discussions internally and externally with stakeholders of all levels.

• A strong desire and willingness to learn and build as our product and processes evolve.

In your first week, expect to:

• Understand Common Room’s core personas and use cases

• Dive deep into the platform functionality by building your own instance

• Meet your team as well as cross-functional partners and company leadership

• Join customer meetings to observe and learn firsthand!

In your first month, expect to:

• Become a product expert and be proficient at leading customer calls including Implementation kick-offs, working sessions, admin and end-user trainings, among others

• Build new customer-facing resources for implementations that help deliver a better customer experience 

In your first three months, expect to:

• Be fully ramped by leading implementations that contribute to pipeline and revenue targets

• Contribute new processes and best practices in order to improve time to value, shorten onboarding length and mitigate churn. 

• Mentor AEs & CSMs on the product to help others better understand our product and new feature releases

Our values:

• Be Customer-centric - We work backwards from the needs of our customers. The crisp articulation of customer value guides our decisions.

• Strive for Simplicity - We choose simplicity over complexity whenever possible. We seek to identify and understand the essential quality of what we are building.

• Make it Happen - We are quick to take the first step, and prioritize decisiveness over fear of making a mistake. We don’t confuse motion for movement and we measure ourselves on impact over actions.

• We’re In this Together - We measure personal success by the success of our customers and teammates. Relationships matter, and the strongest ones are built on the foundations of trust, enablement, and transparency.

Our benefits:

Our investment in caring for our employees and their families is a key part of our values and culture at Common Room:

• Competitive base compensation with meaningful equity ownership

• Health insurance including medical, dental, and vision, HSA and FSA

• We pay 100% of your employee premium and 50% of your premium for any dependents

• Unlimited Paid Time Off

• Paid Company Holidays

• Work from home policy including a laptop and support for your home office needs

• Monthly Remote Stipend

• 401(k) self contribution

• Paid Family Leave

• Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle

Common Room provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.