Implementation Manager

Implementation Manager

About Us: 

Terminal builds software that digitizes, optimizes and automates the last major missing piece of the logistics technology value chain  leveraging best-in-class machine learning. Our platform provides warehouse operators with the intelligence needed to optimize their usage of trucks, trailers, chassis, containers and personnel. These are the fundamental operating assets of commerce - and represent the last great frontier of untapped data. In the process, Terminal will address many industry-wide pain points, including compliance, manual processes, equipment location, phantom costs, and labor inefficiencies. Ultimately, Terminal will become the central nervous system for the yard, seamlessly connecting all data sources to support an extensive range of essential functions. 

Overview: 

Our world class vision engineering team has built an engine that can process the movement of trucks and containers in real time. It’s now time to unlock the potential of that engine by building SaaS applications that leverage the vision engine to transform the logistics industry.  

We are seeking an experienced Implementation Manager to lead the successful deployment of Terminal’s smart yard technology across customer sites. This hybrid role sits at the intersection of field operations, customer success, and project management—ideal for someone who thrives on clarity, ownership, and impact.

As the Implementation Manager, you will own the full rollout lifecycle—from coordinating pre-installation requirements to ensure post-deployment success. You’ll work closely with technical teams, field crews, and enterprise customers, bridging software and hardware deployment in real-world logistics environments. 

This role is best suited for someone who is energized by on-the-ground execution, deeply organized, comfortable with AI-powered technology, and confident navigating dynamic field conditions and stakeholder groups. 

Responsibilities: 

• Lead full implementation lifecycle for Terminal’s smart yard deployments, including planning, coordination, and post-launch follow up. 

• Serve as the primary point of contact for customers throughout implementation. 

• Coordinate with cross-functional teams including engineering, product, sales, and field teams. 

• Manage timelines, deliverables, installation logistics, and risk mitigation. 

• Ensure systems are fully operational and customers are successfully onboarded. 

• Translate technical requirements into clear action plans for internal and external stakeholders. 

• Continuously improve implementation processes and documentation based on field experience. 

• Travel to customer sites as needed to support installs, trainings, and live testing. 

Minimum Requirements: 

• Must be based in Austin, TX or the East Coast. 

• 3–5 years of experience in customer facing implementation, project management, professional services or field services engineering, preferably in a hardware and software solution environment. (bonus for logistics or supply chain contexts)

• Experience with security cameras and/or network devices installation.

• Experience in customer onboarding and training. 

• Experience in real-time computer vision or video analytics is a plus.

• Excellent communication and interpersonal skills, with the ability to work across. technical and non-technical stakeholders.

• Strong organizational skills and attention to detail; ability to manage multiple simultaneous projects.

• Familiarity with tools like Monday.com, Asana, or similar project tracking platforms is a plus.

• PMP or bachelor degree preferred.

• Travel: up to 50%

What We Offer: 

Joining the Terminal team means being part of a dynamic, innovative environment where your work directly impacts the future of logistics and the global supply chain. You will work closely with a team of experts passionate about operational excellence and technological innovation.