Implementation Manager - Vice President

Job Description
As the Omnichannel Implementations Team Lead, you will be instrumental in transforming our organization by reshaping our support model to enhance the client onboarding experience for new Merchant products and solutions. This role entails spearheading key strategic initiatives, focusing on process improvements to boost operational efficiency and effectiveness, and ensuring that standard operating procedures are consistently updated to reflect best practices and compliance standards. You will work closely with senior leadership to align the group's objectives with the broader organizational strategy, fostering a culture of continuous improvement and innovation. The ideal candidate will possess a strong background in process management and a sharp ability to identify and capitalize on optimization opportunities.
Job Responsibilities
Team leadership:

• Lead and manage a team to achieve business objectives and performance targets.
• Develop and implement strategic plans to improve efficiency and effectiveness.
• Build and maintain strong relationships with stakeholders, clients, and partners.

Role Transformation:

• Analyze current roles and responsibilities to identify areas for improvement.
• Partner with key stakeholders to implement a plan that redefines roles and responsibilities to better meet the needs of the organization and its clients. This includes creating upskilling and learning programs to enhance team capabilities and support career development.
• Assess the current skill set of the team and identify gaps in knowledge and expertise.
• Foster a culture of continuous learning and professional growth.

Process Improvements:

• Lead initiatives to identify and implement process improvements that enhance operational efficiency and effectiveness.
• Ensure all standard operating procedures are regularly reviewed and updated to reflect best practices and compliance requirements.
• Collaborate with cross-functional teams to streamline processes and eliminate inefficiencies.

Change Management:

• Lead change management efforts to ensure smooth transitions and minimize resistance.
• Utilize best practices in change management to support the successful implementation of new processes and structures.

Communication:

• Develop a clear and effective communication strategy to ensure all stakeholders are informed and engaged throughout the change process.
• Create a detailed timeline for communication activities, ensuring timely and consistent messaging.

Performance Metrics:

• Establish key performance indicators (KPIs) to measure the success of strategic initiatives and changes.
• Regularly report on progress and outcomes to senior leadership and other stakeholders.

Required Qualifications, Capabilities, and Skills

• Minimum 10 years work experience; 5 years of experience with Client Services, Implementations and/or Operations teams.
• Bachelor's degree in Business Administration, Organizational Development, or a related field; MBA or advanced degree preferred.
• Strong strategic thinking and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Demonstrated experience in leading successful change initiatives and managing complex projects.
• Ability to promote a culture of teamwork and partnership across the organization.
• Ability to adapt to a changing environment and manage through ambiguity
• Ability to work in a deadline driven environment.

Preferred Qualifications, Capabilities, and Skills

• Advanced analytics and presentation capability - Ability to tell stories with data; detect meaningful trends and identify appropriate methods of measurement for business use cases.
• Proven knowledge of the merchant service industry (including PCI), development of operational controls processes, and risk mitigation.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.