Implementation Manager (MANTL)

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.”

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

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As an Implementation Manager, you will own the end-to-end implementation experience for banks and credit unions, guiding them from kickoff through successful launch and measurable time to value.
You will become a subject matter expert across the MANTL product suite and serve as a trusted advisor to client executives, project leads, and operational stakeholders. Each client has unique functional, technical, and operational requirements. You will provide strategic guidance, manage complexity, and ensure alignment across teams to deliver a successful implementation. You will:

• Lead enterprise implementations from kickoff through launch, ensuring projects are delivered on time, within scope, and aligned to client goals

• Develop and manage comprehensive project plans, timelines, and risk mitigation strategies

• Drive accountability across internal and external stakeholders to maintain project momentum

• Orchestrate cross-functional collaboration across Product, Engineering, and delivery partners to streamline execution and enhance the client experience

• Translate technical requirements into clear, actionable guidance for diverse technical and non-technical audiences

• Identify and proactively mitigate implementation risks, escalating appropriately when needed

• Ensure a smooth transition to post-launch support and long-term account ownership

• Continuously evaluate and improve implementation processes to increase efficiency, scalability, and client satisfaction

What Success Looks Like

• Independently lead complex implementations with strong executive presence and ownership

• Consistently deliver projects on time while maintaining high client satisfaction

• Drive measurable improvements in time to value and implementation efficiency

• Demonstrate sound judgment in navigating ambiguity and managing competing priorities

• Build trusted advisor relationships with executive sponsors and key stakeholders

• Contribute meaningful process improvements that enhance scalability and are adopted across the Service Delivery organization

About You

• You thrive in complex, client-facing enterprise environments with multiple stakeholders and competing priorities.

• You operate with a strong ownership mentality and are comfortable leading in ambiguous situations.

• You are analytical and structured, with the ability to break down ambiguity into clear execution plans.

• You have a strong track record of leading software implementations and driving adoption.

• You balance technical fluency with executive-level communication.

• You proactively identify risks and develop mitigation strategies before issues escalate.

• You are resilient and adaptable, adjusting plans as needed while maintaining forward momentum.

• You are passionate about delivering exceptional client experiences and improving how teams operate at scale.

We’re Looking For

• 3+ years in a client-facing delivery, implementation, or technical project management role

• Experience implementing enterprise SaaS solutions

• Experience in fintech, banking, or other regulated financial services

• Experience partnering with technical teams (engineering, product, integrations)

• Strong written and verbal communication skills with the ability to tailor messaging to technical and non-technical audiences

• Demonstrated ability to manage multiple complex projects simultaneously

Preferred Qualifications

• Knowledge of the bank or credit union deposit account opening and loans origination processes

• Prior experience as a Technical Project Manager, Engagement Manager, or similar delivery-focused role

• Familiarity with Monday.com, JIRA, or similar project management tools

• Experience working with enterprise financial institutions

• Technical aptitude with an understanding of web applications (JSON, XML) and APIs (REST, SOAP)

The salary range for this position is: $112,000 - $120,000Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

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J.D. Power 2024 Mobile App Platform Certification ProgramSM recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.