Implementation Lead

About Alaffia & Our Mission

Every year, U.S. health plans lose billions to improper payments and administrative waste. That wasted spending ultimately trickles down across the healthcare ecosystem, driving up costs for plans, providers, and patients alike. We're here to change that paradigm.

Alaffia is a new kind of claims operations partner for health plans. Using expert clinicians and transparent AI, we deliver deeper insights, smarter automation, and consistently better outcomes across the entire lifecycle of claims. With Alaffia, health plans can cut wasted spending more effectively than ever — and provide their members the most affordable care.

We're a high-growth, venture-backed Series B healthtech startup based in NYC and are actively scaling our company. Join us in helping to build a healthcare system that works better for everyone.

About the Role

As Implementation Lead, you will own end-to-end delivery for new Payment Integrity clients — from solution handoff through configuration, data integration, and go-live — ensuring a seamless transition to Customer Success and Account Management.

This is a technical, domain-driven role suited to someone fluent in claims data and payment integrity workflows who can engage credibly with a client's technical and clinical stakeholders. As a foundational hire for this function, you will also help establish the implementation methodology and best practices that will scale with Alaffia's growth.

What You'll Be Doing

Own the implementation lifecycle: Manage the handoff from Solutions, scope technical requirements with the client, configure the platform, and integrate client data feeds through go-live.

Work directly with claims data: Configure and validate payment integrity logic against claims data (UB-04/itemized bills, ICD-10, CPT/HCPCS, DRG), and troubleshoot data or configuration issues.

Serve as the client's technical point of contact during implementation: Translate technical and clinical requirements clearly, gather specifications, and provide consistent client communication throughout the engagement.

Coordinate cross-functionally: Partner closely with Engineering, Product, and Claims/Clinical teams to resolve issues and keep implementations on track.

Manage the project plan and risk: Build timelines, proactively identify risks, and drive issues to resolution.

Ensure clean handoff to Customer Success: Document implementation context and client requirements to support a smooth transition post go-live.

Contribute to process design: Help establish the implementation methodology, templates, and standard configurations that will support Alaffia's growth.

What We're Looking For

5+ years of experience in healthcare technology implementation, payment integrity, or claims auditing — payer, provider, or vendor side

Strong working knowledge of claims and payment integrity concepts: DRG validation, UB-04/itemized bill review, CPT/ICD-10/HCPCS, medical necessity, FWA

Experience configuring or implementing SaaS platforms for healthcare or health plan clients (claims platforms, payment integrity or utilization management tools, payer systems)

Demonstrated ability to build client trust and credibility through technical expertise and reliable execution

Self-directed, with the ability to help define process and best practices within a growing function

Familiarity with payment integrity vendors such as Cotiviti, HMS/Gainwell, or Equian/Zelis is a plus

PMP, Lean Six Sigma, or similar project methodology experience is a plus but not required

Our Culture

Alaffia was born out of our founders' personal connection to the inefficiency of the U.S. healthcare system. We are deeply mission-driven, with an abiding belief that technology can help create a better future for everyone — and we're looking for others who share our passion for change to join the team.

What Else Do You Get Working With Us?

Competitive Compensation

Medical, Dental, and Vision benefits

Flexible, paid vacation policy

Work in a flat organizational structure — direct access to Leadership