Provides technical activation support for field engineers, customers, partners, and vendors implementing connectivity products and services. Responsibilities include troubleshooting network designs and installations, supporting SD-WAN, VoIP, cloud, managed security, and wireless solutions, configuring and provisioning devices, diagnosing access products, capturing technical requirements, and partnering with Engineering on solution testing. The role requires 3+ years of related experience, networking expertise, Unix shell scripting, strong analytical skills, and flexible shift and on-call availability.
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If you're passionate about making an impact, collaborating with forward-thinking teams, and being part of a company that values your voice, you’re in the right place.
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Job Description Summary:
Fusion’s Implementation Engineer provides activations technical support for our field engineers, technicians, and product-support personnel who are implementing the designed products that our customers have purchased. In this position, you will be responsible for first-line product support and troubleshooting on technical design and installations. This is a highly technical and fast-paced position with multiple opportunities for advancement, and certification. The ideal candidate will be strong in multiple areas listed below and ready to learn the rest.Job Description:
Responsibilities include but are not limited to:
- Provide real-time inbound/outbound support and direction to Field Engineers/Customers/Partners and 3rd Party Vendors for the installation of Fusion’s Products and Services.
- Support Project Managers with technical consultations and solution validation for SDWAN, VoIP, Cloud, Managed Security, and Wireless products.
- Participate in project calls to help capture advanced technical requirements for service configuration, and implementation project planning.
- Responsible for configuration and diagnostics of the full suite of products and equipment that Fusion supports including: Meraki, Velo, Fortigate, EdgeMarc, Adtran, Cisco, Polycom, BroadSoft, etc.
- Responsible for service and device provisioning.
- Assist with diagnostics and support for wide range of access products including Ethernet, T1, DSL, Cable, and Wireless broadband.
- Partner with Engineering to help design and test solutions to problems and bugs.
Qualifications:
- Working knowledge of VoIP (Hosted and Trunking), SD-WAN/MPLS, and Managed Security
- Demonstrated ability to understand complex network designs.
- Ability to run scripts in C shell in a Unix environment.
- Adept at working under pressure in a high stress environment.
- Strong analytical skill and attention to detail
- Excellent organizational and interpersonal skills
- Strong written and verbal communication skills
- Quick learner with self-initiative and pride in end results
- Superb work ethic and commitment to customer satisfaction.
- Flexible availability to cover shifts ranging from 7am ET to 6pm PT, and on-call rotations for nights and weekends.
- Typically requires a Bachelor's degree in related field or equivalent experience, certifications, or training
- 3+ years of related experience required
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