Implementation Consultant

Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation.

We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact.

With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you.

Flock Safety’s Implementation team is a service and learning PMO organization created for the specific purpose of supporting Flock’s customer delivery objectives by establishing a foundation for consistent and disciplined project success throughout the organization. The Implementation team is charged with facilitating the planning and delivery of Flock’s suite of products through clear communication and coordination with customers to meet their needs. They are the nucleus of the internal coordination between Flock’s diverse team of stakeholders to ensure the products are installed at the right place, with the right equipment, as quickly as possible. The Implementation Consultant exemplifies our core value, Do the Work, by providing customers with the incredible products Flock creates to help eliminate crime quickly and with fantastic customer service throughout the customer’s journey.

You’ll be responsible for all facets of product installation after the sale is complete. As such, you’ll coordinate cross-functionally with the Planning, Supply, Permitting, and Field Operations teams to successfully install and activate the customer’s suite of products. You’ll also serve as the primary point of contact for our customers throughout the installation process providing world class customer service and support.

• 5+ years of project management experience and/or experience managing complex implementations or multi-party projects.

• Strong communication skills and experience working with multiple and diverse stakeholders (e.g., different business units or directly with customers) to solve complex problems

• Experience utilizing technical project management processes and tools (e.g., Salesforce).

• Exceptional organizational skills to manage complexities both in scope of responsibilities and diversity of tasks. Demands and receives the same from the team.

• Ability to work strategically in a fast-paced, hyper-growth environment, under tight deadlines, while managing multiple (sometimes 50+) ongoing priorities and projects.

• Exceptional customer service while balancing the needs and priorities of Flock Safety.

• Proven track-record of accountability, through developing goals and meeting the SLA’s or KPI’s to get there.

• A solid level of business acumen and ability to creatively solve operational problems or anticipate/address future roadblocks,

• Ability to prioritize business needs and deployment of high quality and pragmatic solutions with a sense of urgency.

• Ability to keep the team unified in efforts to perform at the highest level of accuracy to address complex tasks 

• Actions are aligned with the organization's values. Judgment and character beyond reproach.

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90-day plan you will receive if you were to be hired as an Implementation Consultant at Flock Safety. 

The First 30 Days

• Establish a strong foundation of end-to-end PMO processes, tools, and systems

• Acquire knowledge of Flock’s business - products, processes, teams, etc.

• Shadow existing ICs for first ~2 weeks to learn best practices across each stage of delivery process

• Meet with key internal stakeholders and establish strong cross-functional relationships

• Assess current PMO ways-of-working and make recommendations for improvements

• Lead Customer projects with little to no oversight from Manager

• Attend a ride-along to better understand the installation process

The First 60 Days 

• You should be managing a book of customers independently and providing excellent customer service, while adhering to PMO’s guiding principles (e.g., communication milestones)

• You have started leading weekly reviews with your manager to identify and escalate key roadblocks 

• You have a strong network of cross-functional partners to lean on and have proven yourself as a strong contributor to the PMO team

90 Days & Beyond 

• At the end of 90 Days, you are rolling - you have successfully completed a number of projects (size and scope dependent on deal flow), built your network, and are comfortable with PMO’s suite of systems, tools, data, etc.

• You are fully in control of your book of business - highly communicative, delivering best-in-class customer service, able to independently solve complex cross-functional problems, and driving overall success for the PMO team

We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way. 

1. Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background and what you could bring to Flock, what you are looking for in your next role, and who we are. 

2. The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field. 

3. The Panel: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Depending on the team and role you are interviewing for, you may meet with several teammates as well as cross-functional partners. 

4. The Executive Review: A chance to meet an executive and view Flock from a different lens. Be prepared to ask well-thought-out questions about the company, culture, and more.

In this role, you’ll receive a starting salary of $100,000-$125,000  as well as stock options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat.

🌴Flexible PTO: We seriously mean it, plus 11 company holidays.

⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 

👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.

🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.

💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 

💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 

💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.

💻WFH Stipend: $150 per month to cover the costs of working from home.

📚Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.

🏠Home Office Stipend: A one-time $750 to help you create your dream office.

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.

At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.