Implementation Consultant

The Implementation Consultant delivers services to onboard SeatGeek clients to our products and features. Working with both new and existing clients, the Implementation Consultant owns the technical delivery of projects in line with the defined scope and solution.

As an expert in the implementation of our products and features, the Implementation Consultant is responsible for workstreams or entire projects focused on setup, configuration, and change management. They consult with our clients and internal teams to ensure optimal usage and client satisfaction.

What you’ll do

• Work collaboratively, constructively, and assertively with clients and internal teams to deliver implementation projects successfully and efficiently
• Consult with clients to understand their requirements and align proposed solutions with their objectives
• Lead and own workstreams or entire projects
• Build strong, collaborative relationships with clients and stakeholders
• Contribute to initiatives focused on process improvement, efficiency, and client satisfaction
• Maintain a strong understanding of our products and features as they evolve, and their applicability to client requirements
• Support clients onsite as part of project deliveries and go-lives

What you have

• At least 2+ years of ticketing industry experience (technology-related service delivery experience is a plus)
• Strong communication skills, able to tailor communications to varied audiences
• Commitment to ownership and accountability, able to execute against a brief, navigate challenges, and push for optimal outcomes
• Creative problem solving who can effectively digest problems and assess potential solutions, and execute those solutions
• Comfort managing competing priorities while maintaining focus on delivery
• Organization skills and conscientiousness in execution
• Consultative approach, able to listen and interpret the needs of others, and lead towards solutions
• Experience in consultation and requirements gathering
• Deep knowledge of ticketing technology
• Industry expertise, including an understanding of the needs and objectives of sports and entertainment-focused businesses

Perks 

• Equity stake
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Unlimited PTO
• Up to 16 weeks of fully-paid family leave 
• 401(k) matching program
• Student loan support resources
• Health, vision, dental, and life insurance
• Up to $25k towards family building and reproductive health services
• Gender-affirming care support program
• $500 per year for wellness expenses
• Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
• $120 per month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music

The salary range for this role is $81,000 - $117,000 USD. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.

SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!

To review our candidate privacy notice, click here.

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