Human Resources Manager

Job Description Statement

The Human Resources (HR) Manager leads the day-to-day delivery of human resources programs, practices, and services in alignment with the strategic direction established by the Chief Administrative Officer. This role serves as the primary owner of core HR operations, employee relations, performance management, compliance, compensation administration, benefits, recruiting, HR systems, and HR projects. The HR Manager supervises the HR Specialist, provides practical guidance to leaders and employees, and escalates executive-level, high-risk, or significant matters to the Chief Administrative Officer.

Essential Duties and Responsibilities

• Own operational execution of HR department priorities, projects, workflows, and service standards.
• Manage the recruiting process for nonexecutive positions, including posting strategy, candidate evaluation, interviews, selection support, offers, and process consistency. Coordinate routine recruiting administration performed by the HR Specialist and support executive or senior leadership searches as assigned.
• Provide oversight for onboarding and offboarding while ensuring an effective and consistent employee experience.
• Manage salary administration, job evaluation, market reviews, pay recommendations, and routine salary actions.
• Manage employee benefit vendors, renewals, enrollment processes, employee communications, plan administration, invoice review, and service issue resolution.
• Provide oversight for leave administration and serve as the primary owner of complex leave cases. Lead the interactive process for workplace accommodations and oversee related administration and documentation.
• Serve as the primary HR resource for employee relations matters, including offering guidance to managers, resolving workplace concerns, documenting issues, and recommending appropriate actions.
• Lead workplace investigations and ensure concerns are reviewed promptly, consistently, objectively, and appropriately documented.
• Own the performance management process, including annual and introductory reviews, performance improvement plans and manager guidance.
• Lead disciplinary action and separation processes, including assessing risk, preparing documentation, and making recommendations.
• Own HR compliance activities, monitor changes in employment laws and HR practices, maintain required records, and recommend updates to reduce organizational risk.
• Draft, recommend, implement, and maintain personnel policies, procedures, and the employee handbook in accordance with the direction and approval of the Chief Administrative Officer
• Own the effective use, accuracy, and continuous improvement of the HRIS and related HR technology. Ensure routine data maintenance and transactions are completed accurately and timely.
• Produce and analyze HR metrics and reports identified as organizational priorities.
• Partner with Employee Development and organizational leaders to support employee engagement and development, and workforce capability initiatives.
• Develop and manage the strategic plan and budget for the human resources function.
• Lead, coach and evaluate HR staff, supporting performance and professional development.
• Ensure compliance with all applicable regulations, including BSA, OFAC, the Patriot Act, and all state and federal laws.
• Performs additional duties assigned by supervisor.

Supervisory Responsibilities

This position is responsible for assigning, monitoring, and supervising the work of the Human Resources Department to ensure efficient operations and consistent delivery.

Required Performance Skills/Abilities

• Working knowledge of federal and state employment laws, employee relations practices, leave and accommodation requirements, compensation, benefits, recruiting, and HR operations.
• Ability to assess risk, exercise sound judgment, maintain appropriate boundaries, and recognize when escalation is required.
• Ability to conduct objective workplace investigations and prepare clear, thorough, and defensible documentation.
• Effective leadership, coaching, delegation, and team development skills.
• Ability to build credible, positive working relationships across all levels of the organization while handling sensitive matters with discretion.
• Strong organizational, analytical, critical-thinking, and problem-solving skills, with the ability to manage multiple priorities and projects.
• Ability to identify and implement process improvements and use technology to improve accuracy, efficiency, and employee experience.
• Excellent written and verbal communication skills, including active listening, facilitation, and the ability to explain complex information clearly.
• High level of integrity and commitment to confidentiality.
• Proficiency with HR information systems, Microsoft Office applications, and general business technology.
• Regular and predictable attendance and the ability to travel or work outside normal business hours as needed.
• Ability to follow and consistently administer established policies and procedures.

Education and/or Experience

• Bachelor’s degree in human resources, business administration or a related field preferred.
• Minimum of five years of human resources experience required, including substantive experience in employee relations, performance management, compliance, benefits, recruiting, and HR operations.
• Minimum of two years of experience leading employees, projects, or major HR processes required; direct supervisory experience preferred.

Certificates, Licenses, Registrations

SHRM-CP or equivalent HR certification preferred.

Physical Demands

The physical demands described are representative of those necessary to successfully perform the essential functions of this job. Reasonable accommodations may be made in accordance with applicable laws.

• Regularly required to sit and/or stand.
• Frequent use of hands to operate standard office equipment.
• Occasional walking, speaking, and hearing.
• Ability to lift and/or move up to 30 pounds occasionally.
• Requires close vision and the ability to adjust focus.
• Ability to travel and work overtime as needed.

Work Environment

The work environment characteristics described are representative of those necessary to perform the essential functions of this job. Reasonable accommodations may be made in accordance with applicable laws. Work is typically performed in a moderate-noise office environment.

Intent and Function of Job Descriptions

This job description outlines the primary responsibilities and minimum qualifications for the role and is not intended to be all-inclusive. Additional duties may be assigned as needed.

In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position

Job descriptions do not constitute a contract of employment. At Champion Credit Union, employment is at-will and may be terminated at any time, for any reason not prohibited by law.