Senior Workday Configuration Analyst (Tier IV) serving as top-tier escalation for complex production support and advanced configurations across HCM, Payroll, Benefits, Absence, Recruiting, Talent, and Learning. Lead resolution of critical incidents, perform root-cause analysis, manage release testing and deployments, maintain data integrity and security, build advanced reports, and guide Tier I-III analysts. Support gaming/hospitality-specific needs including shift-based structures, union rules, and multi-entity operations.
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
Position SummaryWe are seeking a highly experienced Senior Workday Configuration Analyst (Tier IV) to serve as the top-tier escalation point for Workday production support and complex configuration changes. This role is responsible for resolving the most complex system issues, executing advanced configurations across modules, and ensuring stability, accuracy, and performance of the Workday platform.This individual operates as a deep subject matter expert (SME), partnering closely with HR, Payroll, and IT, and providing guidance to Tier I–III analysts while remaining hands-on in configuration, troubleshooting, and release execution.Advanced Workday Configuration & Support
- Execute and maintain complex Workday configurations across modules including HCM, Payroll, Benefits, Absence, Recruiting, Talent, and Learning
- Design and implement advanced business processes, condition rules, calculated fields, and security configurations
- Act as the final escalation point (Tier IV) for unresolved issues, performing deep-dive root cause analysis and resolution of production defects
- Troubleshoot and resolve cross-functional, multi-module issues impacting system functionality, integrations, or data integrity
- Perform impact analysis for configuration changes and ensure alignment with existing system design
Production Support Leadership
- Own and drive resolution of critical incidents, outages, and high-priority defects, ensuring minimal business disruption
- Provide guidance and direction to Tier I–III analysts on troubleshooting approaches and resolution strategies
- Monitor system health and proactively address recurring issues and systemic defects
- Partner with stakeholders to translate production issues into sustainable configuration solutions
- Maintain detailed documentation of issues, resolutions, and known errors
Release Management & Testing
- Lead bi-annual Workday release support activities, including:
- Feature impact assessments
- Regression testing coordination
- Configuration adjustments and validation
- Execute and support unit, integration, and user acceptance testing (UAT) for system changes
- Ensure all changes are thoroughly tested and production-ready prior to deployment
- Support deployment activities and post-release stabilization efforts
Data Integrity & Security
- Ensure accuracy, consistency, and integrity of Workday data through audits, validations, and issue resolution
- Troubleshoot data discrepancies across modules and correct via configuration or data loads
- Maintain and support Workday security roles and domain configurations, ensuring proper access and compliance
- Execute mass data changes and data loads using EIBs and other tools
Reporting & Analytics Support
- Develop and maintain advanced Workday reports and dashboards to support business operations
- Troubleshoot and optimize existing reports for accuracy and performance
- Utilize calculated fields and data structures to deliver meaningful insights
- Support business users with ad hoc reporting and data analysis needs
Stakeholder Collaboration
- Partner with HR, Payroll, Talent Acquisition, and Operations teams to understand issues and deliver effective solutions
- Provide expert-level consultation on system capabilities and limitations within the context of support and enhancements
- Participate in functional discussions to refine requirements for enhancements and fixes
- Communicate complex technical issues and solutions in a clear, business-friendly manner
Gaming & Hospitality-Specific Support
- Support configurations related to:
- Shift-based and hourly workforce structures
- Union rules and compliance requirements
- High-volume seasonal hiring processes
- Multi-property and multi-entity operations
- Ensure issues and changes align with gaming regulations, labor laws, and operational standards
Qualifications
Required
- 8+ years of Workday experience, with strong emphasis on production support and configuration
- Proven experience operating at a Tier III+ level with escalation handling responsibilities
- Deep expertise across multiple Workday modules, including:
- HCM, Payroll, Benefits, Absence
- Recruiting, Talent, Learning
- Advanced skills in:
- Workday business process framework
- Calculated fields and reporting
- Security configuration and troubleshooting
- Root cause analysis and complex issue resolution
- Strong ability to analyze and resolve cross-functional system issues
- Ability to work independently while managing multiple high-priority support items
Preferred
- Workday Pro Certifications in one or more modules
- Experience with Workday integrations (EIB, Core Connectors; Studio exposure preferred)
- Background in gaming, hospitality, or multi-entity environments
- Familiarity with Prism Analytics or advanced reporting tools
- Understanding of HR, payroll, and compliance processes
- Fast-paced, customer-focused, and team-oriented.
- Exposure to both corporate and property-level operations.
- Opportunities for growth and certification in Workday modules.
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