HR Technology Analyst I

SHIFT:

Seeking Breakthrough Makers
Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.
At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.
CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.
A Brief Overview
1. Production support of CHOP's HR Technology deployment including Core HR, Talent Management, Workforce Reporting & Analytics, Integrated HR Service Delivery and integrations to downstream applications.
2. Analysis, design, configuration, qualification, documentation and roll-out of expanded HR Technology capabilities to meet enterprise requirements.
What you will do

• Application & User Support
• Displays working knowledge of CHOP's HR Technology applications
• Demonstrates the ability to diagnose, document and resolve common HR application issues from a functional, administrative and technical perspective
• Provides 'Tier 2' support to employee, management and HR users leveraging our standard service delivery model
• Exhibits a consistently high level of customer service, collaboration and consensus building skills while working with internal clients and/or stakeholders
• Performs systems administration, data management, table maintenance, integration monitoring, data uploads, and configuration functions for HR Technology applications
• Assists in trouble shooting data issues encountered by internal and external third party applications
• Project-Related Activities
• Performs Business Requirements Analysis and composes comprehensive Design Specifications
• Actively contributes in the Architecture and Configuration phases of HR Technology implementation projects
• Executes all aspects of Unit, End to End and User Acceptance Testing to ensure quality implementations
• Develops clear documentation including Knowledge Articles, Job Aides, Operational Guides, Standard Operating Procedures (SOPs), etc.
• Develops HR Reports using Report Writing Tools once provided clear specifications

Experience with Workday, ServiceNow HR Service Delivery, and analytics is strongly preferred.

Education Qualifications

• High School Diploma / GED Required
• Bachelor's Degree Preferred

Experience Qualifications

• At least two (2) years Relevant experience working in a Human Resources or Information Technology environment Required

Skills and Abilities

• Familiarity with cloud-based Human Capital Management Software (e.g. Workday, SAP, SuccessFactors, ServiceNow HR Service Delivery, Phenom People, etc.)
• Knowledge of Agile Methodology
• Proactive problem-solving skills
• Business and system analysis skills
• Technology aptitude and learning ability
• Strong oral and written communication skills
• Proficiency using MS Office applications including MS Access and MS Excel
• Database, report-writing and data analysis experience
• Customer service orientation
• Collaboration and consensus building skills
• High level of accountability and ability to work independently
• Flexibility and adaptability

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.
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SALARY RANGE:

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

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At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.