HR Operations Coordinator Data

• Support Total Rewards, Payroll, and HR Service Delivery teams with HR technology tasks and ongoing projects.
• Troubleshoot HR system issues, escalating complex cases when necessary.
• Maintain confidentiality while handling sensitive employee and business information.
• Contribute to the creation and delivery of training for HR processes and system usage.
• Generate reports and provide data to support HR decision-making.
• Identify and recommend improvements to HR processes or systems.
• Provide centralized HR services to employees and HR Partners for Workday, payroll, benefits, compensation, and related transactions through calls and case management tools, meeting established SLAs.
• Interpret internal and external issues and recommend solutions and best practices.
• Maintain and correct HR data in accordance with data governance standards.
• Recommend standards and procedures for handling employee inquiries and Tier 0 HR transactions based on company policies.
• Perform data corrections and propose enhancements to current procedures.
• Conduct internal audits to ensure data accuracy and compliance.
• Ensure compliance with Data Privacy & Protection Guidelines and relevant legislation.
• Drive and optimize business processes related to time and payroll data maintenance, ensuring understanding of system integrations across HRIS and payroll platforms.
• Partner with HRIS, Business Technology, and Payroll teams to maintain high payroll accuracy.
• Provide functional and transactional support for HCM implementations and upgrades (e.g., Workday HCM, Workday Payroll).
• Support HR Operations and HR leaders to drive adoption and adherence to Workday HCM processes and best practices.

Skills:

• Ability to maintain confidentiality and professionalism when handling sensitive information.
• Effective communication and teamwork skills.

Qualifications:

• Intermediate-level proficiency in Workday HCM, Microsoft Office Suite, including Word, Excel, Power Point, Outlook, Access and Internet Explorer.
• 1-3 Years’ experience in an HR support services or HR Administrative role group OR minimum 1 year experience as HR Generalist
• Demonstrates customer service orientation.
• Ability to select and apply standard policies and procedures.
• Ability to resolve routine problems and questions independently.
• Ability to pay close attention to details, use time effectively and adhere to established service-level agreements.
• Excellent oral and written communication skills with good vocabulary, proper grammar, and the ability to independently compose routine written communications.
• Ability to work in a fast-paced team environment
• Experience with case management tools, including telephony system.

Minimum Education and / or Experience:

• Bachelor's Degree in HR, Business or related field OR minimum 3 years’ experience in HR support/administration or HR Generalist in lieu of degree
• Excellent communication skills in English (B2+ or higher) and ability to collaborate across functions and geographies.

Preferred Education and/or Experience

• SHRM-CP certification
• Experience in Workday HCM, ADP eTime and Payroll

Benefits:

• Hybrid (3 days Office/Ultra park II Lagunilla, Heredia)
• Private Medical Insurance
• Asociacion Solidarista
• Life Insurance
• Personal Day Off

Note: Only candidates with Costa Rican nationality or valid immigration status will be considered; applicants residing outside Costa Rica will not be considered, and relocation is not available