Provides tier-one HR help desk support to employees by investigating and resolving inquiries about policies, procedures, employee relations, system access, and other HR issues. Documents interactions, tracks requests, enters data, maintains records, and uses multiple systems to research and communicate accurate responses. The role also identifies recurring customer concerns and supports process improvements, requiring strong communication, organization, customer service, problem-solving, and computer skills.
The HR Help Desk Representative will be responsible for helping optimize the operation of the Human Resources (HR) department to ensure effective customer service for employees. The HR Help Desk Representative will answer inquiries, research and provide information, detail employee inquiries, enter data into HR systems, and maintain records and files. Additionally, this position contributes to the continuous improvement and process optimization of the HR department, sharing common customer issues and concerns to drive better support outcomes. The successful candidate should have excellent telephone and customer service skills, strong organizational skills, great attention to detail, and the ability to anticipate the questions and needs of customers.
Responsibilities
- Work with HR Operations and Technology to investigate, answer, and resolve tier 1 customer inquiries.
- Assist employees with inquiries related to employee relations, policy and procedure, system access, and other issues.
- Utilize multiple computer applications and programs to formulate responses and provide information.
- Receive requests from employees and generate questions to ensure complete and accurate understanding of the inquiry.
- Compile and analyze information obtained and respond to employee inquiries.
- Document all customer interaction in the tracking systems.
- Record, track, and monitor inquiries to ensure customer needs are being met.
- Assist in additional projects related to customer services and data entry as needed.
Qualifications
- High school diploma or equivalent
- 1-3 years of contact center, customer service, help desk, or related experience
- Ability to work successfully in a team environment
- Strong interpersonal, customer service, organizational, and problem-solving skills
- Ability to learn new systems quickly
- Proficient computer skills including Microsoft Office Suite
- Previous experience working with Human Resources systems
- Knowledge of Human Resources principles and best practices
- The ability to type a minimum of 30 words per minute
- Exceptional written and verbal communication skills
- Professional telephone etiquette.
Similar Jobs
Fintech • Software
Grow the Venue customer base by prospecting investment banks, private equity firms, law firms, accounting advisors, and corporations. Own the sales cycle from qualification through close, execute territory plans, build executive relationships, conduct meetings and networking, attend conferences, collaborate with sales and internal teams, and maintain Salesforce pipeline and account activity data.
Top Skills:
LinkedInSalesforce
.png){kind=logo}
AdTech • Cloud • Digital Media • Information Technology • News + Entertainment • App development
Lead development of scalable AI-powered systems, rapidly evaluate frontier AI capabilities, and translate them into measurable business value. Build APIs, web frontends, business logic, data layers, and SQL/NoSQL storage. Deploy and troubleshoot cloud applications, create automated tests, maintain code quality, and integrate foundation models, RAG patterns, and agentic AI. Collaborate across multidisciplinary teams to move prototypes into production and deliver solutions in complex, matrixed environments.
Top Skills:
APIsAutomated TestingAWSDeep LearningFoundation ModelsLarge Language ModelsNoSQLPythonRetrieval-Augmented Generation (Rag)SQLWeb Frontends
16 Minutes Ago
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
Provide high-volume inbound/outbound customer support during evening and overnight hours; document contacts, originate and assign service transactions, coordinate towing and vendor scheduling, support dispatching, and maintain professional customer rapport.
Top Skills:
MS Office
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
