Ultra High Net Worth Client Case Representative, Senior Associate

In this role, you will:

• Serve as the initial contact for UHNW clients, resolving complex account issues and providing investment guidance.
• Use the Professional Selling Skills framework to identify client needs and share insights with Relationship Managers.
• Deliver high-quality, efficient service while anticipating client needs and offering proactive solutions.
• Collaborate across teams to maintain and enhance the UHNW client experience.
• Document client and team feedback to support continuous service improvement with the business.
• Build expertise in Vanguard products, services, and industry trends to guide clients effectively.

What It Takes

• Minimum of three years’ experience in Financial Services; client service experience preferred.
• Undergraduate degree or equivalent combination of training and experience.
• Active SIE and FINRA Series 7 license, and either the Series 66 or the ability to obtain the Series 66 within 90 days of joining.
• Ability to build trust and rapport with clients, using a consultative sales model to uncover needs and deliver meaningful solutions.
• Confidence in discussing portfolio allocation, investment cost basis, asset location, and mutual fund trade basics.

How We Will Support You

• Fully paid training and coaching to help you obtain required licenses.
• Dedicated onboarding to Vanguard’s Advice & Wealth Management business and working model.
• Access to development resources, mentorship, and corporate learning opportunities—including support for professional designations such as the CFP—to help you build expertise and grow your career within Advice & Wealth Management

Qualifications:

• Minimum of three years related work experience in the Financial Services industry.

• Experience in client services preferred.

• Undergraduate degree or equivalent combination of training and experience required.

• This job requires a regulatory license and/or registration (e.g. FINRA, state, SFC). These will be determined by Compliance based on role-specific duties.

Why Vanguard

At Vanguard, we believe in supporting our “crew” personally through all life stages.  

Total potential compensation for this role is $84,000-$92,000 ($70,000-78,000 base salary plus up to a $12,500 bonus and additional hourly pay) within your first year upon obtaining the required licensing and achieving performance standards. 

In addition, Vanguard provides a competitive benefits package to all employees. Some of our benefits include: 

• World class training and development programs to equip you with the tools to take the FINRA Series 7 and 66.
• A $1,500 taxable annual FlexFund stipend that allows you to select from a wide variety of well-being and lifestyle expenses.
• An annual bonus (known internally as Partnership) based on company performance.
• 18 PTO days and 10 federal holidays, with the unique ability to purchase an additional week of PTO.
• Industry-leading retirement savings – up to 4% matched contributions, and 10% employer contribution without condition.
• Best-in-class medical, dental, and vision coverage with on-site health perks: 
  • CrewCare: our own onsite health-clinic for you and your loved ones.
  • ShipShape: onsite fitness center.
  • LYRA: a program to provide care for your emotional and mental health – how, when, and where you need it, at no cost to you.
• Education benefits including tuition reimbursement designed to support you in furthering your education.
• Strong parental leave, including adoption and surrogacy, benefits – because we know every family looks different! 

For a deeper look into our benefits, please visit our Why Vanguard page! 

Special Factors

Vanguard is not offering visa sponsorship for this position.

If you are offered and accept this position, and you do not have the necessary FINRA licenses for the role, then you must obtain the required licenses within the specified period of time.   Additionally, if you are not currently registered with FINRA in any capacity, prior to moving into this licensed role, you will be asked to provide authorization for Vanguard to conduct a credit and criminal check in accordance with the FINRA regulations.  Please note, the credit and criminal check requirement does not apply to crew who are currently registered with FINRA. 

Special Factors

Sponsorship

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.