Head of UX Research

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Eli Lilly is a global healthcare leader that unites caring with discovery to create medicines that make life better for people around the world. We’re leveraging cutting-edge technologies and innovative platforms to develop next-generation therapeutic ecosystems, connected devices, data, and analytics to transform patient experiences and improve treatment outcomes.

As a member of Design at Lilly, you'll be at the forefront of Eli Lilly’s commitment to crafting intuitive, accessible, and impactful digital experiences. We work across all functions of the organization, applying research and design thinking to solve complex challenges and create high-quality digital solutions that improve the lives of patients who use our medications. Our team combines user insight with design expertise to ensure the human element is at the core of our digital solutions.

About the Role
We’re looking for a hands-on leader to build and elevate our UX Research practice. As Head of UX Research, you’ll lead a team of talented researchers, champion evidence-based decision-making, and ensure that user insight is central to the development of digital products and services across Lilly.
 

You’ll collaborate closely with design, product, engineering, and business stakeholders to shape strategy, uncover opportunities, and deliver meaningful, measurable impact. This role blends strategic leadership with occasional hands - on research — perfect for someone who wants to guide a growing practice while staying connected to the craft.

What You’ll Do
Lead with Purpose
Inspire and communicate a compelling vision for UX Research aligned with the broader mission of the organization.
 

Grow and Develop the Team
Mentor, manage, and scale a team of researchers; foster a culture of curiosity, collaboration, and continuous learning.

Identify and address organizational or process gaps that limit team effectiveness or growth.
Ensure Research Excellence
Oversee a portfolio of research projects spanning exploratory, evaluative, qualitative, and quantitative methods.

Champion high-quality, rigorous research practices that drive clarity and confidence in product decisions.
Shape the Research Strategy
Collaborate with cross-functional teams to proactively identify areas where research can unlock value.

Translate strategic business questions into actionable research plans and frameworks.
Model Inclusive, Thoughtful Leadership
Lead by example through inclusive, thoughtful, and ethical approaches to research and people leadership.

Encourage diverse perspectives and ensure equitable practices in both team operations and research design.
 

What We’re Looking For

Deep expertise in leading and executing both qualitative and quantitative research end-to-end (design, recruitment, analysis, and synthesis).

Proven track record of translating research into insights that influence product and business outcomes.

Experience building research strategy and integrating it into broader product or business roadmaps.

Adept at working with cross-functional partners—including product, design, engineering, data science, legal, regulatory, and medical affairs.

Basic Requirements

• Bachelor's degree in a relevant field (e.g., HCI, Psychology, Anthropology) or equivalent professional experience.

• 10+ years of experience conducting UX research with a strong emphasis on digital products and services.

• 5+ years of experience managing, mentoring, or coaching UX researchers.

• Qualified candidates must be legally authorized to be employed in the United States; Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position.

Please note: Remote opportunities available for this role, but candidates outside Indianapolis should be open to regular travel.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location.  The anticipated wage for this position is

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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