Head of Services

About us

Common Room is the customer intelligence platform that captures every buying signal, giving companies superpowers with AI enrichment and automation to reach the right person with the right context at the right time. 

Despite an explosion of buyer signals, companies are left struggling with siloed point solution vendors, bloated tech stacks, and unactionable "intent" data. Common Room brings together all the buying signals you care about in one place so you can track the entire customer journey, match signals to real people and accounts, take action and automate. 

We’ve raised over $50 million from top-tier investors including Greylock, Index, and Madrona to build the world's first customer intelligence platform for modern B2B companies. And we’re backed by 25+ operators from the fastest-growing companies in the world such as Figma, Stripe, Airtable, Slack, Notion, Loom, and more.

You + Common Room? You’d be joining a team that revels in asking hard questions, collaborating gladly, and making decisions quickly—a team that values simplicity, passion, trust, each other, and our customers above all.

So hello! Please, knock on our door. We'd love to meet you.

Common Room is seeking a Head of Services to lead our Services organization through its next stage of growth. This leader will be responsible for building and scaling a world-class services function, overseeing everything from day-to-day delivery and team management to long-term strategy and financial performance. You’ll own the P&L, drive pricing and packaging decisions, ensure capacity planning is aligned with company growth, and build a culture of excellence that delivers measurable customer outcomes.

This role is perfect for a strong people leader who also brings strategic instincts—someone who can operate at the executive level while also rolling up their sleeves to drive operational rigor.

• Time to Value

• First Time to Value

• Duration

• Efficiency

• Strategic Leadership – Influence GTM strategy, guide new service development, and represent Services as a Xfunctional leader.

  • Establish and maintain your team position as key strategic advisor to business executives and stakeholders, ensuring their business priorities are met.

• Team Leadership – Build a world class services team and manage, mentor, and grow a team of Professional Services professionals (i.e. implementation managers)

  • Set the standard for successful delivery and execution regarding customer engagements. Lead by example when it comes to making customers successful.

• Cross-Functional Partnership – Collaborate closely with Customer Success, Sales, Product, and Finance to align services strategy with overall company goals.

  • Share best practices proactively with your counterparts. Emphasize shared success across your team and across regions.

• Customer Escalations - Successfully as Success Leadership voice in customer conversations

  • Work with customer technical leads, client executives, and partners to manage and deliver successful solutions.

• Capacity & Resource Planning – Forecast demand, allocate resources, and ensure the right staffing mix to deliver services at scale starting with Implementation.

• Operational Excellence – Implement processes, systems, and metrics that ensure consistent, high-quality delivery and strong utilization.

• Define Pricing & Packaging – Partner with Product, Sales, and Finance to design services offerings that drive value for customers and align with Common Room’s business model.

• Proven Leadership: 10+ years of experience in Client Implementation/Onboarding, Professional Services, Customer Success, or Consulting with at least 5 years in senior leadership roles.

• Business Acumen: Track record of managing P&L, designing pricing/packaging, and scaling services teams in a SaaS or high-growth environment.

• Strategic Operator: Ability to balance executional rigor with forward-looking strategy.

• People Leader: Demonstrated success hiring, developing, and retaining top talent; known for building high-performing, collaborative teams.

• Operational Rigor: Expertise in capacity planning, utilization models, and process optimization.

• Executive Presence: Strong communication and collaboration skills; comfortable engaging with customers, executives, and board-level stakeholders.

At Common Room, we’re redefining how companies connect with their customers and communities. By joining as our Head of Services, you’ll have the opportunity to build a best-in-class services function from the ground up, directly shaping how our customers experience and realize value from Common Room.

Our values:

• Be Customer-centric - We work backwards from the needs of our customers. The crisp articulation of customer value guides our decisions.

• Strive for Simplicity - We choose simplicity over complexity whenever possible. We seek to identify and understand the essential quality of what we are building.

• Make it Happen - We are quick to take the first step, and prioritize decisiveness over fear of making a mistake. We don’t confuse motion for movement and we measure ourselves on impact over actions.

• We’re In this Together - We measure personal success by the success of our customers and teammates. Relationships matter, and the strongest ones are built on the foundations of trust, enablement, and transparency.

Our benefits:

Our investment in caring for our employees and their families is a key part of our values and culture at Common Room:

• Competitive base compensation with meaningful equity ownership

• Health insurance including medical, dental, and vision, HSA and FSA

• We pay 100% of your employee premium and 50% of your premium for any dependents

• Unlimited Paid Time Off

• Paid Company Holidays

• Work from home policy including a laptop and support for your home office needs

• Monthly Remote Stipend

• 401(k) self contribution

• Paid Family Leave

• Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle

Common Room provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.