Head of Revenue Operations

Scheduling isn’t simply filling shifts. It’s finding the sweet spot that enables businesses to grow and team members to enjoy the perfect work/life balance.

At Planday from Xero, we aim to use Agentic AI to build a future where managers seamlessly can free up invaluable time for their business and teams. We’re not just building software; we’re on a mission to make shift work more human, to change work/life balance from a luxury to a reality for all shift workers. We’re using advanced technology to help humans reach their full potential. At work and in life.

Founded in 2004, Planday is headquartered in Copenhagen, Denmark and helps create perfect schedules for hundreds of thousands of users across the world. Planday was acquired by Xero in 2021.

As Director of Revenue Operations, you will own and run the commercial operating system that powers Planday’s growth.

This role exists to bring clarity, control, and momentum to how we plan, execute, measure, and iterate our go-to-market strategy. You will connect strategy to execution by designing scalable processes, owning commercial systems and data definitions, and ensuring leaders have the insight and cadence needed to actively steer growth rather than react to it.

You will operate as both a strategic leader and hands-on operator. You’ll define where we need to go, while also being deeply involved in making it real, from forecasting and planning, to systems design, to playbooks and performance rhythms.

This role is accountable for shaping how Planday plans, steers, and scales growth, ensuring that commercial decisions are intentional, data-informed, and executable.

• Own and continuously evolve Planday’s commercial operating model, defining how growth is planned, executed, measured and improved

• Lead and develop a high-performing Revenue Operations team, acting as internal consultants and execution partners

• Lead revenue planning, forecasting, and scenario modelling to inform strategic trade-offs and investment decisions.

• Design and continuously improve GTM processes across the full customer lifecycle, from lead to renewal

• Own commercial systems, data definitions, and field governance across Salesforce and adjacent GTM tooling

• Translate strategy into clear operating plans, playbooks, and standards for Sales, Marketing, CS, and Partnerships

• Run the rhythm of the business, including performance reviews, pipeline health, and KPI visibility

• Lead and develop a high-performing Revenue Operations team, acting as internal consultants and execution partners

• Partner closely with Commercial, Product, Finance, Data, and Xero counterparts to deliver aligned outcomes

• Identify friction, inefficiencies, and growth opportunities, and turn them into actionable initiatives with clear ownership

• 8+ years’ experience in Revenue Operations, Commercial Operations, or equivalent roles in B2B SaaS

• Proven people leadership experience, with the ability to build, develop, and motivate high-performing teams through clarity, trust, and accountability.

• Proven ability to operate at both strategic and executional levels, from defining direction to getting into the detail

• Deep understanding of GTM motions, commercial metrics, and revenue mechanics across the customer lifecycle

• Strong systems and data fluency, including CRM, GTM tooling, and commercial analytics

• Strong technical fluency, with the ability to work closely with engineers, systems teams, and data partners to design, prioritise, and implement scalable commercial systems.

• Experience building and scaling operating models, playbooks, and performance frameworks

• Track record of leading cross-functional change in fast-moving, growth-oriented environments

• Excellent stakeholder management skills and the ability to influence without authority

• A pragmatic, low-ego leadership style that balances pace, clarity, and accountability

• Clear, shared understanding across leadership of how the commercial engine works and how it is being steered.

• Clear ownership and visibility of the end-to-end commercial system

• Faster, higher-quality decision-making across GTM leadership

• Predictable forecasting and stronger commercial discipline

• Repeatable, scalable GTM processes and playbooks

• A Revenue Operations team that is trusted, effective, and embedded in how the business runs

This position description is intended merely as a guideline of the responsibilities involved in the position. The employee is expected to perform any other duties as reasonably required by their Manager.

• Benefits like pension, health insurance, inclusive support for new parents and generous vacation

• On top of your annual base salary, you are offered to be part of an Employee Share Plan

• Growth and progression opportunities – we want you to grow with us

• Flexible remote work

• Strong social culture with lots of team and company activities

• Meaningful work – everyone at Planday contributes to improving the lives of shift workers around the globe

• Healthy work-life balance and autonomous approach to work. We trust in you and your abilities

Finally, our offices are not just workplaces (although they are pretty nice and well-located, we have to say!). Plandayers are open and welcoming and at Planday, everyone has the freedom and support to show their true self at work.

At Planday, we firmly believe that diversity and inclusion are the cornerstones of innovation and a vibrant workplace culture, and we highly value the strength that diverse backgrounds offer.

As an equal opportunity employer, we strive to create an equitable experience for all our candidates throughout the process. Please let us know if you need reasonable accommodation during the application or interview process.

All applicants will be considered for employment without attention to any personal characteristics.