Own Linktree’s AI operations platform, including pipelines, model and prompt versioning, evaluations, monitoring, rollback, cost, latency, and reliability. Drive internal AI adoption across Product, Engineering, Marketing, and Support through tooling and agent workflows. Establish practical governance for data handling and vendor risk, make build-versus-buy decisions, align AI investment with business priorities, and mentor engineers and analysts.
The Role
What You’ll Own
Who We’re Looking For
Our Story
Where and How We Work
How we’ll help you thrive
As Head of Operations Engineering at Linktree, you’ll shape how the company works and scales. You’ll combine operational expertise, technology and change management to help teams move faster, make better decisions and deliver more consistent outcomes.
Your remit will span everything from transforming a team’s daily workflows to rethinking how the business plans, collaborates and executes. You’ll identify where work gets stuck, where automation can free up people’s time and where better systems can open up new possibilities. You’ll have the scope to uncover opportunities, build support across the business and take improvements from an idea through to lasting change.
You’ll lead a small engineering team and own the internal platform and mission-critical tools that turn those opportunities into working solutions. Just as importantly, you’ll help teams build the skills and confidence to improve their own ways of working, making AI and automation part of everyday operations.
This is an opportunity to make improvements that reach across Linktree: turning a successful change in one team into something the whole business can benefit from. You’ll stay close to the work, partner with people across functions and see your impact in what teams can achieve.
- Find and prioritise opportunities. Work with teams to understand their goals and bottlenecks, and build a pipeline of improvements balanced across quick wins and larger bets — prioritised on impact, effort and risk.
- Redesign how work gets done. Partner with business leaders and process owners to improve workflows, clarify ownership and fix handovers, within and across teams.
- Deliver change end to end. Take initiatives from problem definition and business case through implementation, training and rollout — staying involved until new ways of working stick.
- Own our internal tooling platform. Set its direction and roadmap, build reusable capabilities, and make sound build/buy/integrate/retire calls. Own reliability, security, maintainability and cost.
- Run mission-critical systems. Keep the tooling teams like Customer Support depend on daily healthy and improving as their needs change.
- Help teams level up. Champion practical uses of AI and automation through coaching, training and reusable examples, with clear guidance on data handling and human oversight.
- Lead and measure. Develop your engineers and connect their work to operational priorities. Track turnaround time, manual effort, quality and adoption — and use the results to guide what’s next.
- A track record in operational excellence. Experience improving how teams and businesses operate, with measurable gains in efficiency, speed and quality. You understand how people, processes and systems work together.
- Business process improvement experience. You can map workflows, identify bottlenecks and root causes, and prioritise opportunities based on business impact. You’ve redesigned processes within individual teams and across functions.
- Stakeholder management and cross-functional leadership. You work with business leaders and process owners to understand their needs, agree outcomes and develop solutions that combine process changes with technology. You build support, resolve competing priorities and establish clear ownership.
- Proven change management experience. You’ve led changes from initial engagement through communication, training, rollout and sustained adoption. You anticipate barriers, address resistance and help teams embed new ways of working.
- End-to-end delivery and continuous improvement. You take opportunities from discovery and business case through implementation and ongoing improvement. You define success, measure results and use feedback to refine the solution.
- Practical technology judgement. You understand how internal tools, integrations, automation and AI can improve operations. You can translate business needs into technical requirements and make informed decisions about what to build, buy or integrate.
- Hands-on leadership and coaching. You can lead a small engineering team, work closely with implementation and help colleagues across the business develop the skills to improve their own processes and tools.
Linktree is committed to providing a fair and competitive compensation package including cash, equity, and benefits.
P.S. If you don’t tick every box in this listing, please don’t rule yourself out. We take pride in inclusion and hiring incredible human beings with great potential over ticking boxes – so if this role resonates with you, hit that apply button!
We’re on a mission to empower anyone to curate, grow, and monetize their digital universe. We created the “link in bio” category — and we’re just getting started. From creators, artists, and entrepreneurs to global brands, we’re redefining how people connect with their communities, showcase their content and promote products — all in one link.
Today, a community of 70+ million use Linktree, including icons like Adidas, TikTok, the UN Environmental Program, The NFL, Manchester United, World Central Kitchen, Sabrina Carpenter, Olivia Rodrigo, and Selena Gomez. With 48,000 new accounts created every day, Linktree is the fastest-growing leader in our space.
We’ve teamed up with some of the world’s biggest platforms including TikTok, Snap, YouTube, GoFundMe, Spotify, Google, Stripe, Reddit, Laylo, and Kajabi, to unify Linkers’ digital spaces, and we partner with retail brands Amazon, Lululemon, Nike, Target, Sephora, Lululemon, and more to share products they love.
We’re a tight-knit, passionate team building best-in-class tools that make online presence simple, powerful, and yours. If you're excited by the idea of shaping a new category, setting the standard, and making space for everyone to be seen and succeed, we’d love to meet you.
We're a global, diverse team spread across continents with offices in London, Los Angeles, Melbourne, and San Francisco. We work together flexibly and you can choose the setup that works best for you: fully remote or a hybrid mix of office and home.
We offer autonomy in how you structure your days and weeks. While we’re mindful of time zones and occasionally collaborate outside the typical 9–5, we lean into async work to keep things flowing. Our culture is family-friendly and Zoom-casual where kids, pets, and delivery drivers are welcome.
Our approach to benefits considers the whole person and the unique contributions they bring to Linktree. We want the experience at Linktree to be one that enables people to truly thrive so we can Go Further Together (one of our values). Some ways we support you:
- An annual wellbeing allowance to use on things like (but not limited to) fitness memberships, development courses, childcare, travel, charitable donations, pet insurance, home office set-up - the choice is yours!
- 100% coverage (and 80% for your dependents) of your monthly premiums for medical, dental, vision, disability and life insurance for US-based employees.
- Employer contribution towards your retirement.
- Generous time off for vacation, holidays, parental leave, volunteer time, and other categories.
- Employee stock option program - we want each and every employee to share in the company’s success.
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At Linktree, we believe in promoting a culture that celebrates unique backgrounds, talents, and experiences, and we’re proud to be an equal opportunity workplace. We are creating an inclusive workplace where every individual feels valued, respected, and has equal opportunities to thrive. We aim to foster a diverse and inclusive environment where all team members have a sense of belonging. Linktree welcomes all people regardless of sex, gender identity, race, ethnicity, disability, pregnancy, age, or other lived experience. If you require accommodations to fully participate in our opportunities, please don't hesitate to reach us at [email protected] – your needs are important to us.
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Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
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