Head of Master Data Management

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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st Shift (United States of America)

Please review the following job description:

The Head of Master Data Management will lead the strategy, implementation, and day-to-day operations of the enterprise MDM function. This role requires a hands-on leader who can manage the MDM platform, define and enforce data governance rules, optimize MDM processes, and oversee data steward activities to ensure data quality, consistency, and compliance across the organization.
The ideal candidate combines strategic vision with the technical capability to configure MDM systems, troubleshoot issues, and guide a distributed team of data stewards and platform administrators.

KEY RESPONSIBILITIES

Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time. 

Strategic Leadership

•  Define and execute the enterprise MDM strategy aligned with business objectives and data governance policies.
•  Partner with business and technology leaders to ensure MDM capabilities meet current and future needs.
•  Establish data domain ownership and stewardship structures across the enterprise.

Platform Management & Technical Oversight

• Own and manage the MDM platform (Semarchy), including configuration, integration, performance tuning, and upgrades.
• Collaborate with IT teams to ensure the platform is secure, scalable, and resilient.
• Monitor system performance and troubleshoot technical and data quality issues.

Data Governance & Rules Management

• Develop and maintain data quality rules, matching/merging criteria, survivorship rules, and hierarchy management.
• Enforce compliance with data governance standards and regulatory requirements
• Implement change control processes for MDM rules and workflows.

Process Ownership

• Define, document, and optimize end-to-end MDM processes (data onboarding, enrichment, validation, deduplication, and publishing).
• Establish SLAs for data processing, stewardship, and quality resolution.
• Continuously improve processes through automation and best practices.

Data Stewardship Management

• Lead and mentor a team of data stewards across multiple domains (Agencies/Retailers, Producers, Carriers, Market, Coverage, etc. for Broking, Binding, and Underwriting).
• Provide guidance on data issue resolution, escalation paths, and quality monitoring.
• Facilitate collaboration between data stewards, business stakeholders, and IT teams.

Analytics & Reporting

• Develop and track KPIs for MDM performance, data quality, and governance compliance.
• Provide actionable insights to business leaders on master data trends, issues, and opportunities.

EDUCATION AND EXPERIENCE

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in Computer Science, Information Management, Data Science, or related field (Master’s preferred).
• 10+ years of data management experience, with at least 5 years in MDM leadership roles.

FUNCTIONAL SKILLS

• Hands-on experience managing and configuring enterprise MDM platforms.
• Proven track record of implementing and scaling MDM solutions in a complex, multi-domain environment.
• Expertise in at least one leading MDM platform (Prophecy, Semarchy, Informatica MDM, IBM InfoSphere, etc.).
• Strong understanding of data modeling, integration (ETL, APIs), and metadata management.
• Knowledge of Azure cloud-based data platform such as Fabric, Databricks, and their integration with MDM.
• Proficiency in SQL and data profiling tools.
• Exceptional leadership, stakeholder management, and communication skills.
• Ability to bridge business and technical conversations.
• Strong analytical and problem-solving capabilities.
• Passion for data quality and governance.
• Performance Metrics/Success Measures:
• Improvement in data quality scores across key domains.
• Reduction in duplicate and inconsistent master data records.
• Timely resolution of data issues per established SLAs.
• Adoption rate of MDM processes and governance policies across the organization.
• Platform uptime, performance, and successful upgrades/releases.

General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group, we're committed to supporting every aspect of teammates' well-being – physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.

CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.

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