ABOUT RETOOL
Nearly every company in the world runs on custom software for critical operations like tracking performance metrics, handling customer support workflows, building admin dashboards, and countless other processes you might not have even thought of. But most companies don't have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows.
At Retool, we’re building the first enterprise AppGen platform: software that transforms natural language into production-ready code, integrates directly with business data, and meets the highest standards of security and governance. AI is redefining what it means to build software—and who gets to build it. The definition of “developer” now includes analysts, operators, and domain experts creating solutions directly. As the pool of builders widens, so does the complexity of what they need to build. The opportunity is enormous, but so is the challenge of enabling this larger community to build production-grade software safely. That means AI that understands real business data, enforces enterprise policies automatically, and empowers teams to create once and reuse everywhere with shared, trusted components.
Over 100 million hours of work has been automated by developers and domain experts using our platform, freeing them to focus on creative problem-solving and strategic initiatives that drive real business value. The people closest to knowing what needs to be built can now safely create custom solutions within enterprise guardrails. And that's a mission worth striving for.
Let's build the future together!
We’ve grown our team significantly, and our go-to-market motion is becoming more complex. To support our ambitious revenue goals, we’re looking for a Head of Global Enablement who can design and scale a world-class enablement function.
This role reports to the Head of Technical Customer Experience and is responsible for creating learning and readiness products for the entire customer journey. The aim is to ensure customers can quickly activate, securely adopt, and predictably expand their use of our services. This involves developing an end-to-end enablement system for all customer-facing teams — including Sales, Sales Engineering, Technical Account Management, Professional Services, Support, and Partners — that covers everything from narratives and point-of-view kits to Retool University, certifications, and content governance. This person will also own the analytics that link learning, usage, and revenue.
If you’re motivated to connect the work that our Enablement team does with the outcomes that drive a business, and to see the impact that strong enablement and education programs have for all stakeholders, you’ll thrive here!
WHAT YOU’LL DOStrategy and Leadership:
- Develop and implement a global enablement strategy that aligns with the company’s business objectives and growth targets.
- Lead and manage the global enablement team, providing direction, coaching, and support to ensure high performance and professional growth.
- Collaborate with senior leadership, including Sales, Marketing, and Product, to align enablement initiatives with company priorities.
Program Development and Execution:
- Design and deliver comprehensive enablement programs that include onboarding, continuous learning, product training, sales methodologies, and best practices.
- Oversee the strategy to develop and maintain a repository of enablement content, including playbooks, competitive analysis, product information, case studies, and training materials.
- Implement scalable enablement technologies and platforms to deliver training and resources effectively across global teams, customers, and partners.
Performance Measurement and Optimization:
- Establish key performance indicators (KPIs) and metrics to measure the effectiveness of enablement programs and initiatives.
- Continuously assess and improve enablement strategies based on feedback, performance data, and industry best practices.
- Provide regular reports and insights to senior leadership on the impact and ROI of enablement efforts.
Collaboration and Communication:
- Foster a culture of collaboration and knowledge sharing across global teams to drive consistent messaging and customer engagement.
- Partner with Product Management and Marketing to ensure sales and technical sales teams are equipped with the latest product updates, competitive positioning, and go-to-market strategies.
- Act as a liaison between the field and corporate teams to identify enablement needs and develop solutions that address them.
You’ll report into the Technical Customer Experience organization as part of the larger GTM leadership team and collaborate with Sales, SDRs, and the larger Customer Experience organization while also partnering closely with Product and Marketing. Enablement at Retool is a cross-functional connector, ensuring consistency of message, methodology, and market positioning.
THE SKILLSET YOU’LL BRING- 8–12+ years in Enablement, Solutions/SE Leadership, Customer Education, or adjacent revenue excellence roles at a technical B2B SaaS/platform company
- Proven track record building and scaling enablement programs that drive team performance and customer success
- Strong leadership and management skills with the ability to inspire and motivate a diverse team
- Strong ability to go deep on technical products and translate complexity into practical, customer-centric training
- Excellent communicator and facilitator who can inspire confidence and simplify concepts
- Strategic thinker who balances structure with speed and iteration in a startup environment
- Trusted cross-functional partner with a bias toward action and accountability
For candidates based in the United States, the pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location.
Additional compensation in the form(s) of equity, and/or commission/bonuses are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page!
Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations.
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