Head of Design

Lazer is a world-class digital product studio composed of 180+ senior engineers and designers with backgrounds from companies like Apple, Google, Coinbase, and more. With our product experience, we have designed, engineered, and grown products from $0 to $200M in revenue.

Clients seek out our help because we have the talent to deeply understand their needs and provide industry, technical, or product insights that are uniquely valuable to their efforts. Our clients range from early-stage startups and venture studios to recognizable retail brands and exciting enterprises. Some of our notable clients include Google, Shopify, Coinbase, Alchemy, Hinge, OVO, Polymarket, and more.

We are a remote-first organization headquartered in Toronto, Ontario, with employees worldwide. We believe in providing the best experience possible for all Lazerites by fostering a strong community through regular events, company vacations, competitive compensation, unlimited PTO, and more!

Join Lazer and help us solve problems and build the next generation of products!

Who you are:

As Lazer continues on our path of sustained growth, we’re looking for an experienced design leader to come and build a design organization that ships great work, grows revenue, and makes life easier for clients and teammates. As Head of Design, you will lead the team, scale our operating model, and be the face of design for Lazer.
In particular this involves:

• Ensure that our team of talented and experienced designers continue to operate at a high level and provide quality work for our clients.

• Collaborating closely with the project delivery leaders to understand ongoing project context and help resolve issues if they arise.

• Conducting regular performance feedback cycles to ensure designers understand their performance goals and are consistently improving.

• Mentoring and coaching designers on growth and skills development as needed.

• Drive resourcing and allocation in partnership with delivery and engineering. Keep utilization healthy without burning people out.

• Working with the recruiting team to plan and execute a hiring plan, blending full time hires with an engaged pool of contractors as needed.Drive revenue growth for design to scale it up.

• Be the design point‑person for sales: join discovery calls, shape solution narratives, scope/estimate, and price engagements.

• Lead design pitches and RFP responses - own the story, the deck, examples, and the proof.

• Build a strong surface area for design in the market: case studies, POVs, capability one‑pagers, and demo assets.

• Working with delivery teams to cultivate relationships with clients throughout an engagement.

• Cultivate our external relationships and establish Lazer within the wider design community.

• Establish a maintainable and healthy design function

• Establish processes from discovery to delivery: briefs, research plans, service blueprints, IA, flows, wireframes, design systems, handoff, and post‑launch iteration.

• Set and track function‑level metrics (win rate, time‑to‑first‑insight, cycle time, design QA pass rate, CSAT/NPS, utilization, margin).

• Experiment with new engagement models to optimize for designer and client experience.

Requirements:

• You would be leading some of the best product designers and working on projects that span different industries. This role has the unique requirements of both design knowledge, proven sales ability as well as strong organization and communication skills.

• Strong experience as a hands-on designer in the past.

• Proven experience in people management and leadership over multiple teams in a fast-paced product environment.

• Proven experience in a leadership role within an agency or consultancy, particularly when working with both small startups and large enterprise clients.

• Fluency with navigating sales conversations from intro to closing.

• Proven understanding of the E-commerce and Shopify industry in particular.

• Experience bridging the gap between product design and CRO for clients

• Strong experience winning design engagements and owning the end-to-end sales process

• Experience building out complementary design capabilities (e.g., branding, positioning, UX research)

Nice to Have:

• Experience with branding, graphics, service and other design disciplines.

• Fluency with AI‑assisted design workflows and data‑informed decision‑making.

• Public speaking, writing, or community leadership that elevates the practice.

• 🚀 Accelerate Your Growth: Work across multiple industries and cutting-edge projects with a team that ships fast.

• 💥 Maximum Impact: Shape the future of the tech industry by helping ambitious projects reach their potential.

• 🏅 True Ownership: Everyone ships code and has real autonomy with minimal meetings.

• 💡 Continuous Learning: Be part of a team of senior engineers and designers who love learning and knowledge sharing.
  

• 🤖 You Resist Modern Tools: We leverage AI and cutting-edge technology to build rapidly and focus our energy on solving the most complex, high-impact challenges for our clients.

• 🏗️ You Crave High Structure: We thrive in an autonomous, fast-moving environment, which means you need to be comfortable with some ambiguity.

• 😴 You Prefer Conventional Careers: Our consulting approach involves varied projects and direct client interaction — it's not for everyone.

• 1️⃣ You Like Staying in One Lane: Our projects require adapting to different tech stacks and modern tooling quickly.

• 🌐 Work From Anywhere: Choose your workspace — all you need is strong wifi and a passion for building!

• 🧘‍♂️ Work / Life Balance: We believe in our team’s ability to have it all; a great career, and time to unplug and live…you know...life.

• 🩺 Employee Care: We provide full benefits (healthcare, dental, vision) for our employees (401k for our US employees)

• 🏖️ Unlimited PTO: Everyone needs a break. Take at least 15 days off a year, and more if you need—just be cool about it and keep the team in mind.

• 🎉 Regular Team Retreat: Join us for a week of team bonding at amazing destinations. Recent trips include the Dominican Republic, Cancun, and Hawaii — plus ones welcome.