Reddit is a community of communities. It’s built on shared interests, passion, and trust and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 101M+ daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit redditinc.com.
The Customer Success and Automation (Central Operations) organization is responsible for providing customer-facing teams with the tools, systems, and operational support they need to maximize value from Reddit Ads. This leader will drive efficiencies, optimize sales enablement, and scale strategic programs to support Reddit’s continued growth.
What You’ll Do
- Lead a team of Directors and Senior Managers overseeing Reddit’s customer success initiatives, sales systems, and operational efficiency programs.
- Manage large-scale outsourcing operations across India and Europe to support customer success and sales enablement.
- Drive strategic initiatives that improve sales team effectiveness, increasing time spent with clients and enhancing revenue forecasting.
- Develop and execute a three-year vision and strategy for scaling customer success operations and automation.
- Optimize sales tools and system integrations to improve data accuracy, streamline reporting (e.g., real-time delivery tracking), and reduce administrative overhead (e.g., billing efficiency).
- Lead the annual planning process, collaborating with cross-functional teams to align on company-wide goals and inform the roadmap for tools and product development.
What You’ll Bring
- 5+ years in executive leadership, managing Directors and/or Senior Managers.
- 10+ years of experience in Sales and Business Operations, with a track record of driving operational efficiencies and scaling teams.
- Proven experience building and leading large international teams (30+ FTEs) across multiple regions.
- Extensive expertise in managing large outsourcing operations (250+ vendors), both onshore and offshore, for customer support and sales enablement services.
- Demonstrated ability to lead through change, navigate adversity, and design scalable solutions for high-growth organizations.
This role is ideal for a strategic and operational leader passionate about scaling customer success functions in a dynamic, high-growth environment. If you’re excited about building the foundation for Reddit’s next growth phase, we’d love to hear from you!
Benefits:
- Comprehensive Healthcare Benefits and Income Replacement Programs
- 401k Match
- Family Planning Support
- Gender-Affirming Care
- Mental Health & Coaching Benefits
- Flexible Vacation & Reddit Global Days off
- Generous paid Parental Leave
- Paid Volunteer time off
Pay Transparency:
This job posting may span more than one career level.
In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/.
To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.
The base pay range for this position is:
$232,000—$350,000 USD
Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve. Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].
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