Head of Account Management

At any given time, 16 million Americans are experiencing a crisis that requires urgent help from our legal system or government. The right assistance could transform their lives. But today, most never get it.

Atticus makes it easy for any sick or injured person in crisis to get the life-changing aid they deserve. In the last 6 years we’ve become the leading platform connecting people with disabilities to government benefits. We also help victims of accidents, misconduct, and violence get compensation from insurance. So far, we’ve gotten thousands of people access to over $4B in life-changing aid, and we’re just getting started.

We've helped more than 110,000 people in need (see our 13,000+ five-star reviews) and raised more than $100 million from top VC firms like Fika, Forerunner, GV (Google Ventures), and True Ventures. (We closed our Series C round in April 2025, so we're well-funded for the foreseeable future.) We're small but moving fast — our team grew from 89 to over 151 last year, and we expect to grow again in 2025.

Every day, hundreds of people come to Atticus for help securing disability benefits or insurance payouts. Our job is to match them with local law firms that know the terrain—from San Francisco to Tuscaloosa. These firms excel at the law, but many struggle with intake, follow-up, and client conversion.

Our Account Managers (AMs) close that gap: they coach firm owners, install better processes, and resolve day-to-day issues. Now we need a player-coach to lead the AM team, scale the function, and raise the bar.

What you’ll do in the first 90 days:

• Take ownership of a team of 5+ AMs. Learn their books of business, observe calls, and identify and instruct on how we can do the job better.

• Set clear KPIs. Define targets, interim metrics, and more. Work with biz ops to implement dashboards.

• Audit tools & workflows. Map today’s stack (Salesforce, Front, DocuSign…) and flag gaps.

After 90 days and beyond:

• Scale the team. Hire, onboard, and continuously develop additional AMs as volume grows.

• Build playbooks & processes. Standardize cadences, QBR formats, and escalation paths.

• Drive performance. Coach AMs through regular call listening, shadowing, and data-driven feedback; celebrate wins, course-correct misses.

• Own the vision. Draft a 12-to-18-month roadmap for the Account Management function that fits in within Atticus’s larger goals. Get buy-in from other departments.

Please note: You don’t need any prior legal knowledge or experience to excel in this job.

Required:

• You have 3–5+ years managing Account Management / Customer Success teams that serve SMB clients, ideally in a marketplace or tech-enabled services company.

• You’ve scaled an AM or CSM function through process and metrics (you’ve built KPI dashboards and aren’t shy about holding people to them).

• You can hire, onboard, and retain high-performing CSMs/AMs in a fast-growing environment.

• You communicate crisply. Whether on a coaching call, a deck, or a Slack thread.

• You thrive on ambiguity and ownership: see a loose problem, design the playbook, and ship.

• You’re tool-savvy (Salesforce admin basics, call-recording analytics, ticketing/CS platforms).

• You’re excited for the opportunity to deeply care about and improve multiple small business, and would enjoy regularly chatting with the staff at a law firm (from receptionists to partners), and would do so with confidence and professionalism.

We are strongly committed to building a diverse team. If you’re from a background that’s underrepresented in tech, we’d love to meet you.

This is a rare opportunity to join a startup that has strong traction (substantial funding, well-respected backers, tremendous growth, and many happy customers) but is still small enough that you can have a huge impact and play a role in shaping our culture.

We’re a certified B Corporation tackling a critical social problem. Our mission to help people in need drives everything we do, and your work here will touch many lives.

We offer competitive pay — including equity — and generous benefits:

• Medical and dental insurance with 100% of employee premiums covered

• 15 vacation days & ~19 paid holidays each year (including two weeks at end-of-year)

• Free membership to OneMedical

• $50/month internet stipend

• $1,000 reimbursable stipend for education and training outside of work

• Up to $1,200/year student loan repayment assistance

• 401(k) and optional HSA/FSA

• Humble, thoughtful, smart, fun colleagues

We anticipate the base salary band for this role will be between $160,000 and $180,000 in addition to equity and benefits. The salary at offer will be determined by a number of factors such as candidate’s experience, knowledge, skills and abilities, as well as internal equity among our team.

This job is fully remote and we’re committed to empowering everyone with flexibility. Live wherever, work remotely, and travel to LA (on the company dime) as needed to be with your colleagues —somewhere between quarterly and yearly. We care a lot about building a great culture and we think some interactions need to happen in person, so we put a lot of thought into retreats, offsites, and other ways to gather.