McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
The Governance Program Compliance and Operations Specialist will support the Governance Initiatives & Enhancement Manager for Contract Leads and manage compliance audits, deviations, and resolutions for these leads. Additionally, the Specialist will handle the daily operations and case management support of the Contract Leads Rules Engine system, ensuring effective and efficient pricing rules to support business processes and decision-making. The role involves reviewing contract lead rules, resolving exceptions, providing stakeholder support, troubleshooting user interface issues, liaising with IT, managing cases and reporting. Regular interaction and collaboration with a wide array of stakeholders and the Sales teams on contract lead matters are essential components of this position.
Key Responsibilities
-
Contract Lead Rules Engine Daily Monitoring and Contract Lead Pricing Rule Review
-
Conduct daily monitoring of the contract lead rules via the Contract Lead Rules Engine User Interface
-
Review rule requests and determine appropriate actions, including approval, rejection, and resolution.
-
Analyze exception cases to identify underlying issues and work towards resolving them.
-
Maintain detailed records of exception reviews and resolutions.
Stakeholder Support & Collaboration
-
Provide ongoing support to stakeholders by addressing inquiries and issues related to the contract lead rules and rules engine submissions.
-
Collaborate with stakeholders to understand their needs and ensure the rules engine meets business requirements.
Case Management
-
Manage and track Salesforce.com cases related to rules engine issues and exceptions.
-
Ensure timely resolution of Salesforce.com cases and maintain accurate case records.
-
Provide regular updates to stakeholders on the status of Salesforce.com cases and resolutions.
Support and grow established Operational Structure
-
Guide Salesforce.com enhancements with technical teams.
-
Enhance and maintain Governance SharePoint & documentation repository organization.
-
Documentation expansion through technical writing, process flows and other resource materials.
Minimum Requirement
Degree or equivalent and typically requires 2+ years of relevant experience.
Critical Skills
-
Proven experience with case management.
-
Experience with automated workflow systems.
-
Strong problem-solving skills.
-
Excellent communication and interpersonal skills.
-
Ability to work collaboratively with cross-functional teams, including IT developers and business stakeholders (account management, contract administration).
-
Strong attention to detail and organizational skills.
-
Familiarity with business process management
-
Ability to manage multiple tasks and prioritize effectively.
Systems Experience Preferred
-
SAP
-
Salesforce.com
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
Our Base Pay Range for this position
$73,300 - $122,100
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
Join us at McKesson!
Top Skills
Similar Jobs
What you need to know about the Charlotte Tech Scene
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
