Diligent is seeking a Senior Manager, GTM Technology to architect and scale our modern sales engagement and revenue orchestration stack. This role will design how systems like Outreach, Gong, Common Room, ZoomInfo, Clay, and Salesforce work together to drive pipeline creation, rep productivity, and an exceptional seller experience.
You will be responsible for building a connected, signal-driven GTM motion that enables smarter sequencing, tighter routing, automated workflows, and AI-native selling motions. This is an ideal role for someone who thrives not just in administering tools, but in creatively orchestrating them.
What You’ll Be Doing
- Own and evolve Diligent’s sales engagement and orchestration stack, including tools like Common Room, Outreach, and Gong.
- Architect integrations to ensure GTM tools operate as a connected ecosystem with Salesforce as the system of record.
- Build signal-driven automations and scalable GTM plays, translating intent and activity into the right downstream actions across routing, outreach, and reporting.
- Identify and pilot AI-native opportunities to reduce manual work, improve targeting, and modernize how the field executes across the top and middle of the funnel.
- Design and operationalize sales workflows that improve pipeline generation, lead follow-up, sequencing execution, and rep productivity.
- Partner with Sales, Enablement, and Business Applications to align tools with field execution, measuring impact through adoption and pipeline outcomes.
- Drive governance and consistency through clear process design, documentation, and ongoing optimization of sales workflows.
Qualifications
- 7+ years in GTM Technology, Business Systems, RevOps, or MOps roles.
- Deep hands-on experience with modern sales engagement and signal tools (e.g., Outreach, Gong, ZoomInfo, Common Room, Clay, or similar).
- Strong understanding of outbound workflow design and sequencing strategy
- Experience orchestrating multiple GTM tools into a unified seller experience
- Exposure to AI-enabled selling workflows and modern revenue automation
- Ability to think like a systems architect and a sales operator
- Familiarity with Salesforce as a core system of record
What Success Looks Like
- Sales reps experience a seamless workflow across tools, not a fragmented stack
- Signals and enrichment automatically trigger the right engagement and routing
- Diligent’s GTM technology stack operates as an orchestrated platform
- Pipeline generation becomes more scalable and measurable
#LI-PB1
About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
Learn more at diligent.com or follow us on LinkedIn and Facebook
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
Diligent Charlotte, North Carolina, USA Office
200 S Tryon St, Charlotte, NC, United States
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