Group Lead Management Coordinator (Inside Sales Team)

Group Lead Management Coordinator

Who are we looking for?

Choice Hotels, one of the world’s largest lodging franchisors, has an exciting opportunity for a Group Lead Management Coordinator to join our dynamic Inside Sales team supporting the Global Sales organization. The Inside Sales team is responsible for managing all business groups of ten or more rooms, driving room nights and revenue to over 7,500 hotels worldwide. As a key member of this team, you will play a critical role in supporting both Global Sales and strategic operations, ensuring a seamless balance between meeting client expectations and delivering exceptional service to our hotel partners.

Are you driven with a hospitality background? We invite you to apply today for our Group Lead Management Coordinator role and #MakeItYourChoice.

Your Responsibilities

• Assist in managing group business opportunities (10+ rooms), driving room nights and revenue across the Choice Hotels portfolio.

• Collaborate with hotel partners to ensure they are equipped to respond to group business inquiries and deliver exceptional service.

• Function as a liaison between hotel partners and clients to ensure clear communication, timely responses, and an elevated level of customer service

• Track, assign, and follow up on sales leads using Salesforce to ensure efficient lead handling and conversion.

• Partner with Global Sales, Revenue Management, and Customer Support teams to align on organizational goals and deliver a seamless experience for clients and hotel partners.

• Provide administrative support to sales leaders, participate in internal meetings and training sessions via Zoom, and assist with team initiatives and peer collaboration.

Your Experience, Skills & Competencies

• A bachelor’s degree in a related field is preferred, or an equivalent combination of education and relevant experience.

• At least 2 years of experience in sales or customer service is required.

• Prior experience in the hotel, hospitality, or related industry is highly desirable.

• Salesforce experience is highly preferred.

Your Team

This is an individual contributor role that will report to the Manager, Inside Sales. You will have ten peer teammates and collaborate with cross-functional departments on a regular basis.

Salary Range

The salary range for this position is $48,765 to $57,298 annually.

The pay ranges listed are for this position and are what Choice Hotels reasonably expects to pay. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Choice prioritizes our associate well-being by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your well-being goals - here are just a few:

• Competitive compensation and benefits, including medical, dental, and vision coverage

• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance.

• Financial benefits for retirement and health savings

• Employee recognition programs

• Discounts at Choice hotels worldwide

Your Work Location

As our Group Lead Management Coordinator, you will be a remote-based associate, working from your home office. You will be required to connect with Choice team members and leadership on video via Zoom, with possible periodic travel in-person to our beautiful, state-of-the-art worldwide offices in North Bethesda, MD, Scottsdale, AZ, or St. Louis Park, MN.

About Choice

Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. With nearly 7,500 hotels, representing nearly 630,000 rooms, in 46 countries and territories, with a range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments. We’re the hotel company for those who choose to bet on themselves – the underdog, the dreamer, the entrepreneur – because that’s who we are, too.

At Choice, we are united by the simple belief that tomorrow will be even better than today – for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, MD and St. Louis Park, MN as well as our technology center in Scottsdale, AZ, and through our associates around the globe, every voice is heard, and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our more than 18,000 franchise owners, which propels us forward – giving our work at Choice a purpose larger than our business.

About Choice Hotels Financial Performance

Please click here to review the highlights of our latest financial results.

*** This role is not eligible for sponsorship ***

#LI-REMOTE

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.