Global Talent Acquisition Manager

Who We Are

The Chartbeat People & Culture team is a small group of collaborative, hands-on, and empathetic “People” people, dedicated to providing our colleagues with an exceptional employee experience. We are hardworking and professional, but also fun and approachable. 

The Global Talent Acquisition Manager will be responsible for defining, implementing, and managing the company's full-cycle recruiting strategy. This is a hands-on builder role that requires actively managing a heavy requisition load while simultaneously designing the foundation of the talent acquisition function (e.g., processes, systems, metrics, employer branding). The Global Talent Acquisition Manager will also serve as a crucial partner to the rest of the People & Culture team, offering support and collaboration across various HR functions as needed.

Our ideal candidate has a strong background in full life-cycle recruiting for tech or software organizations, with experience sourcing candidates globally, including in the UK and Europe.  We are looking for a personable, positive, and enthusiastic People professional who enjoys partnering with managers to grow an organization’s biggest asset, its people. Highly curious, empathetic self-starters will find many opportunities to grow their knowledge, experience, and careers at Chartbeat.

What You’ll Do

• Own the Requisition Load: Personally manage and drive the end-to-end recruitment process for all open positions across the organization, from entry-level to senior leadership roles.
• Sourcing & Candidate Engagement: Develop and execute creative, multi-channel sourcing strategies (e.g., LinkedIn Recruiter, job boards, networking, niche communities) to build robust pipelines of qualified candidates.
• Candidate Experience: Ensure an exceptional candidate experience by maintaining consistent, timely communication and acting as the brand ambassador for the company.
• Interview Process Management: Facilitate and manage the scheduling, feedback collection, and continuous calibration of interview teams.
• Negotiation & Closing: In collaboration with the Chief People Officer, lead compensation conversations, extend offers, and effectively negotiate to secure top talent.

Partnership Management: Oversee and manage relationships with external recruiting agencies, including negotiating terms and ensuring alignment on candidate quality and process.

• Process Design: Design, document, and implement standardized, scalable, and equitable recruiting processes, tools, and best practices.
• System Optimization and Maintenance: Lead the build-out, optimization, and ongoing maintenance of Greenhouse, including configuring workflows, managing user permissions, ensuring data integrity, and leveraging all features to maximize recruiter efficiency and reporting capabilities.
• Employer Branding: Develop and execute strategies to enhance the company's employer brand, working closely with Marketing to showcase company culture and values.

Coaching & Training: Develop and deliver training and coaching programs for hiring managers and interview teams on best practices, including structured interviewing techniques, objective candidate assessment, diversity hiring strategies, and legal compliance in the hiring process.

• Metrics & Reporting: Establish key recruiting metrics (e.g., Time-to-Hire, Cost-per-Hire, Quality of Hire) and provide regular reports to leadership on pipeline health, diversity, and strategic initiatives.
• Diversity & Inclusion: Design and drive strategies to promote diversity and inclusion throughout the recruitment and hiring process.

• Onboarding Integration: Work with People & Culture team to ensure a seamless transition from offer acceptance to the first day, contributing to the development of a robust new-hire onboarding experience.
• HR Project Support: Be a flexible and willing partner to assist the broader People & Culture team with projects, administrative tasks, and compliance work as capacity allows (e.g., policy implementation, employee engagement, employee file audits, etc.)
• Performance Management Input: Provide strategic input to HR on talent gaps and training needs identified during the recruiting process.

What You’ll Bring

• 8+ year of experience in global talent acquisition, ideally in tech or SaaS
• Bachelor’s degree in Human Resources or related field
• Extensive experience with Greenhouse ATS highly preferred
• Very high degree of discretion and good judgment
• Self-motivated and positive, with a strong drive to problem solve and present solutions
• People person and relationship builder, maintaining positive, effective relationships across all levels of the organization
• Process-oriented and comfortable collaborating with a small, close-knit team
• Excellent written and verbal communication skills
• Strong technical skills, including Microsoft Office programs, Google Workspace, Zoom/Meets, etc.
• Respect for and sensitivity to diverse customs and cultures as part of other countries’ hiring norms
• Residence in Eastern or Central time zones strongly preferred.

Benefits

• Comprehensive Health, Dental, and Vision Insurance
• 401K with company match (100% of the first 3% and 50% of the next 2%)                    
• Fully Paid Parental Leave - 18 weeks for birthing parents, 12 weeks for non-birthing parents
• Phone and internet stipend
• Wellness, learning, and coworking reimbursements
• Flexible work hours
• Unlimited PTO
• 11 paid holidays and December holiday closure
• Annual In-Person Event
• The compensation range for this position is $120,000 - $135,000